Account Manager Marketplace M/F

Do you really know who we are? A major player in its sector, Conforama offers, through its network of 166 stores in France and its website conforama.fr, a wide selection of trendy products to fully equip your home: from furniture to decoration, including household appliances and consumer electronics. What if we shared our ambitions? We are convinced that the success of our brand goes hand in hand with that of our employees. Developing your skills and helping you build your professional career are the keys to success, both yours and Conforama's. Our HR policies encourage diversity and the recruitment of workers with disabilities.

Alongside your colleagues and your manager, you will support a portfolio of merchants on the Marketplace in order to maximize their turnover while ensuring the satisfaction of the final customer. You will be trained in our internal tools and processes, with the ambition of helping your partner merchants perform on Conforama.fr. 🚀 Main missions you will contribute to Business management: analyze KPIs (turnover, margin, conversion rate, etc.) and monitor the performance of your product categories and merchants to implement appropriate action plans. Quality management & customer satisfaction: ensure compliance with SLAs (delivery times, after-sales service, returns…), the completeness and quality of product sheets, and price competitiveness. Commercial animation: negotiate and organize commercial operations to boost sales, ensure the visibility of offers on our marketing channels, and monitor their impact. Support & advice: establish a relationship of trust with your merchants, identify their needs, and propose best practices to develop their business. Improvement proposals: contribute to the optimization of internal processes and report merchant feedback to evolve our services. 💻 Your working conditions Location: RER A – Lognes, ~20 minutes from Nation. Private canteen and connected fridges for meals on-site. Benefits: 50% coverage of the Pass Navigo, access to Conforama staff sales and the CSE. Dynamic team: average age of 28, start-up atmosphere within a large group.

🔎 Profile sought Education: Bac+4/5 (business school, university, etc.). Languages: fluent English, both spoken and written (Mandarin is a real plus). Key skills: Rigorous and methodical, you manage several subjects in parallel. Dynamic and proactive, you do not hesitate to contact your partners to move projects forward. Business sense and commercial drive: you have a taste for challenge and the desire to exceed your objectives. Team spirit and good communication: you collaborate effectively with other Account Managers and cross-functional departments. The recruitment process Video call (20 min) with your N+1 for an initial exchange on your motivations and skills. In-person interview (60 min) to delve deeper into your experiences and verify your fit with the team and Conforama culture. Ready to take on the challenge? Join the Conforama Marketplace adventure and boost your skills in portfolio management, negotiation, and business analysis! => Send us your application and come build the future of e-commerce with us.