front desk supervisor

Education:

Secondary (high) school graduation certificate. or equivalent experience.

Work setting:

Urban area. Hotel, motel, resort. Hospitality industry.

Tasks:

• Co-ordinate activities with other work units or departments.
• Establish work schedules and procedures.
• Perform same duties as workers supervised.
• Prepare and submit reports.
• Resolve work problems, provide technical advice and recommend measures to improve productivity and product quality.
• Assist clients/guests with special needs.
• Co-ordinate, assign and review work.
• Hire and train staff in job duties, safety procedures and company policies.
• Maintain operation of computer systems, equipment, machinery and arrange repair work to ensure business continuity and customer service delivery.
• Requisition materials and supplies.

Supervision:

11-15 people. Staff in various areas of responsibility.

Computer and technology knowledge:

MS Outlook. Spreadsheet.

Specialization or experience:

Specialized environmental skills and knowledge.

Security and safety:

Basic security clearance.

Work conditions and physical capabilities:

Attention to detail. Fast-paced environment. Large workload. Standing for extended periods. Tight deadlines. Work under pressure.

Personal suitability:

Accurate. Client focus. Dependability. Efficient interpersonal skills. Excellent oral communication. Excellent written communication. Flexibility. Initiative. Interpersonal awareness. Judgement. Organized. Team player.

Screening questions:

• Are you available for shift or on-call work?.
• Are you available to start on the date listed in the job posting?.
• Are you currently a student?.
• Do you have experience working in this field?.
• Do you meet the language requirements listed in the job posting for the position (English or French)?.

Employment terms options:

Early morning. Evening.

Experience:

2 years to less than 3 years.

Employment terms options:

Flexible hours. Morning. Night. On call. To be determined. Day. Weekend.

Health benefits:

• Dental plan.
• Health care plan.

Financial benefits:

• Group insurance benefits.
• Life insurance.

Long term benefits:

Maternity and parental benefits.

Other benefits:

• Learning/training paid by employer.
• Team building opportunities.
• Parking available.
• Wellness program.

Support for persons with disabilities:

• Provides physical accessibility accommodations (for example: ramps, elevators, etc.).
• Offers mentorship, coaching and/or networking opportunities for persons with disabilities .
• Provides awareness training to employees to create a welcoming work environment for persons with disabilities.
• Applies accessible and inclusive recruitment policies that accommodate persons with disabilities .

Support for newcomers and refugees:

• Participates in a government or community program or initiative that supports newcomers and/or refugees.
• Recruits newcomers and/or refugees who were displaced by a conflict or a natural disaster (for example: Ukraine, Afghanistan, etc.) .
• Offers mentorship programs that pair newcomers and/or refugees with experienced employees .
• Does not require Canadian work experience.

Support for youths:

• Participates in a government or community program or initiative that supports youth employment.
• Offers mentorship, coaching and/or networking opportunities for youth.

Support for Veterans:

• Participates in a government or community program or initiative that supports Veterans .
• Offers mentorship, coaching and/or networking opportunities for Veterans.
• Provides awareness training to employees to create a welcoming work environment for Veterans .
• Supports Veterans in translating their military skills and experience into the language of the civilian job market .
• Offers flexible onboarding options to allow Veterans to gradually adapt to the civilian workplace (for example: gradually increasing hours and responsibilities, etc.) .

Support for Indigenous people:

• Participates in a government or community program or initiative that supports Indigenous people.
• Offers mentorship, coaching and/or netwo