Customer Service Supervisor

ACTIVITIES:

• Generate sales and discount reports per customer.
• Prepare the royalty payment report, in accordance with contracts and licenses.
• Prepare the annual sales forecast.
• Develop the customer sell-out report.
• Prepare and send results and forecast reports to the licenses.
• Generate and follow up on invoices, credit notes, and adjustments derived from commercial operations.
• Generate reports of inventories available for sale.
• Provide support to the Sales Administration area when required.
• Support in the preparation of sales presentations.
• Administration and control of the Sales Administration area card.
• Support in the request, control, and follow-up of travel expense billing.

SKILLS, COMPETENCIES AND EXPERIENCE IN POSITION

• Advanced Excel (pivot tables, formulas).
• Customer service.
• Reporting.
• Effective communication, both verbal and written.
• Billing.
• Intermediate English.
• Adaptability and management of multiple priorities.

Experience:

• BILLING AND COLLECTIONS: 2 years (Desirable).

Requirements-

Minimum education: Higher education

• Bachelor's degree 2 years of experience

Languages: English Age: between 22 and 45 years old

Knowledge:

• Preparation of invoices
• Preparation of reports
• Invoices
• Inventory management
• Credit notes
• Report
• Follow-up
• Order follow-up
• Customer service
• Customer service collections

Keywords: residente, encargado, supervisor, subgerente, responsable, coordinador, gestor, capitan, care