Customer Service Specialist

As a Back Office Responsible, you are the central contact person for your customers and ensure that everything runs smoothly behind the scenes. You combine customer service with logistical follow-up and work closely with sales, supply chain, production, and transport.

Your days are varied and consist of, among other things:

• Managing your own customer portfolio and building sustainable customer relationships.
• Guiding customers throughout the entire order process, from inquiry to delivery.
• Coordinating deliveries and transports with internal and external stakeholders.
• Coordinating administrative and logistical processes so that customers are always helped correctly and timely.
• Analyzing inventories and supporting initiatives to optimally valorize available stock.
• Supporting export and transport activities and thinking along about efficient delivery solutions.
• Preparing reports and following up on commercial agreements.
• Acting as a reliable sparring partner for colleagues within sales, supply chain, and logistics.

This position offers a nice mix of customer service, logistical coordination, administrative responsibility, and process optimization.

Must haves

• You possess a bachelor's or master's degree or relevant experience within customer service, logistics, supply chain, or commercial inside sales.
• You communicate fluently in English and can also express yourself well in French and/or German.
• You work accurately, organized, and maintain an overview when different priorities converge.
• You are communicatively strong and think solution-oriented.
• You take initiative and feel comfortable in a role with a lot of autonomy.
• You have a good knowledge of Excel and other Microsoft Office applications.

Nice to haves

• Experience within an international production environment.
• Knowledge of transport planning, export, or customs processes.
• Experience with SAP.
• Affinity with supply chain processes and logistical flows.
• Initial work experience within customer service or sales support.