Senior IT Support Specialist (Construction Experience)

Provide technical support to employees at the Head Office and construction sites.

Install, configure, and maintain computers, laptops, printers, scanners, and other IT equipment.

Respond to and resolve IT support requests and technical issues.

Provide on-site and remote technical support.

Troubleshoot hardware, software, Windows, Microsoft 365, network, Wi-Fi, and connectivity issues.

Support IT infrastructure and connectivity at construction project sites.

Set up IT equipment and systems for new project sites and site offices.

Maintain and update IT asset records and inventory.

Track IT tickets, incidents, repairs, and equipment allocation.

Coordinate with external IT vendors, Internet providers, and service providers.

Support employee onboarding by preparing workstations, accounts, software, and equipment.

Follow IT security, access-control, and company IT policies.

Bachelor’s degree in IT, Computer Science, Information Systems, or a related field.

4–6 years of experience in IT Support, Help Desk, Desktop Support, or a similar role.

Construction industry / project-site experience is highly preferred.

Good knowledge of Windows, Microsoft 365, hardware, software, LAN, Wi-Fi, TCP/IP, and basic networking.

Experience with IT asset management and ticketing systems.

Strong troubleshooting and problem-solving skills.

Ability to work independently and support multiple project sites.

Willingness to travel between construction sites when required.