Customer Service Executive

The job scope for a Customer Service Executive at a Primary Math Education Centre includes a variety of administrative and customer-oriented responsibilities. Here's a breakdown of the key duties:

Primary Responsibilities:

Customer Service & Relationship Management:

Handle enquiries from parents and students about the Concept Math programme and lessons.

Build and maintain strong relationships with students, parents, and other stakeholders.

Administrative & Operational Support:

Perform basic bookkeeping/accounting tasks, including fee collection and ensuring accurate records .

Enrol new students and maintain an up-to-date student database .

Schedule classes and maintain the orderliness of the centre to ensure a safe and conducive learning environment.

Student Management:

Address and manage requests related to class replacements or transfers .

Ensure accurate tracking and updating of student records and preferences.

Resource Management:

Manage the inventory of teaching resources and office supplies .

Liaise with vendors to order supplies and coordinate necessary services.

Administrative Tasks:

Prepare and print worksheets and other teaching materials.

Create and manage presentations , signage, and promotional materials such as slides, banners, TV content, and notices for bulletin boards and social media (Facebook).

Support for Centre Head:

Manage appointments and schedules for the Centre Head .

Other Ad-Hoc Duties:

Perform any other reasonable tasks or duties to support the smooth operation of the Centre.