Bilingual Trainer Call Center Tlalnepantla

Your tasks

Main Responsibilities Deliver onboarding, refresher, and update training to Call Center agents. Facilitate training sessions on processes, products, customer service, and operational guidelines. Evaluate knowledge and performance during the training process. Detect knowledge gaps and develop reinforcement plans. Follow up with agents during their transition from training to operations. Create and update materials, presentations, guides, and training resources. Coordinate with Operations, Quality, and other areas to identify training needs. Monitor indicators related to training, performance, and the learning curve. Maintain records and reports of attendance, evaluations, and training results.

Requirements

We are looking for a Call Center Trainer with verifiable experience in training within BPO operations, preferably in Healthcare sector campaigns.

Indispensable Requirements Previous experience as a Trainer, Instructor, Learning Specialist, or similar position in a Call Center. Experience working in BPO companies — indispensable. Experience in Healthcare campaigns or projects — indispensable. Conversational and written English level B2 to C1. Experience delivering training to groups. Proficiency in presentation tools and training materials. Communication, facilitation, organization, and group management skills. Ability to provide clear feedback and develop skills in others.

What we offer

Competitive salary. Monthly grocery vouchers. Productivity bonus. Biweekly payment / at the end of each fortnight / in the bank of your preference. Life insurance. Minor medical expenses insurance. Benefits by law (IMSS from day one). Growth opportunities. Paid training from the day of hire. Medical care: Provided by the company's nursing staff. Commercial alliances: Discounts at establishments communicated by the company. Virtual university for your continuous development. Free Financial, legal, and psychological assistance program. -Requirements- Minimum education: Primary education Less than 1 year of experience Knowledge: Call center management Keywords: adiestrador, callcenter, teleoperador, telefonista, telephonist, telefonico

Other

Schedule Monday to Friday. Fixed rest on Saturday and Sunday.