Bilingual Team Leader Call Center Tlalnepantla

Your tasks

Main responsibilities Lead and monitor the performance of a team of agents. Monitor operational and quality indicators. Provide coaching, feedback, and individual follow-up to the team. Ensure compliance with KPIs, service levels, and campaign objectives. Detect areas of opportunity and develop improvement plans. Manage operational incidents and escalations. Maintain effective communication with supervision, operations, and support areas. Ensure compliance with established processes and standards for the operation.

Requirements

We are looking for a Call Center Team Leader with verifiable experience leading teams within BPO operations, preferably in Healthcare sector campaigns.

Indispensable requirements Previous experience as a Team Leader, Supervisor, or similar position in a Call Center. Experience working in BPO companies — indispensable. Experience in Healthcare campaigns or projects — indispensable. Conversational and written English level B2 to C1. Experience managing teams and performance metrics. Management of Call Center KPIs. Leadership, communication, organization, and problem-solving skills.

What we offer

Competitive salary. Monthly grocery vouchers. Productivity bonus. Biweekly payment/ at the end of each fortnight/ in the bank of your preference. Life insurance. Minor medical expenses insurance. Benefits by law (IMSS from the first day). Growth opportunity. Paid training from the date of hire. Medical care: Provided by the company's nursing staff. Commercial alliances: Discounts at establishments communicated by the company. Virtual university for your continuous development. Free Financial, legal, and psychological assistance program. -Requirements- Minimum education: Primary education Less than 1 year of experience Knowledge: Call center management Keywords: callcenter, teleoperador, telefonista, telephonist, telefonico

Other

Schedule Monday to Friday. Fixed rest on Saturday and Sunday.