Bilingual Technical Support Advisor - Chat
Join our team as a Bilingual Technical Chat Support Advisor! Are you a problem solver who enjoys helping people and learning new technology? We are looking for customer-focused professionals who can provide exceptional support while assisting customers with technical and account-related inquiries. In this role, you will help customers troubleshoot common device, service, and account concerns, identify effective solutions, and guide them through a positive support experience. Success comes from combining strong communication skills, critical thinking, attention to detail, and a genuine commitment to customer satisfaction. Apply today and become part of a team dedicated to delivering exceptional customer experiences through innovative support solutions.
Requirements:
- Advanced English Level (B2+)
- High School Diploma
- Strong communication and customer service skills
- Comfort working with technology, systems, and multiple applications
- Problem-solving and critical-thinking abilities
- Ability to work in a metrics-driven environment
- Schedule flexibility
- Onsite position (Pavas)
Candidate Profile:
- Customer-focused mindset with a passion for helping others
- Strong troubleshooting and problem-solving skills
- Fast learner with the ability to absorb technical information
- Detail-oriented and organized
- Adaptable to changing processes and business needs
- Comfortable receiving coaching and performance feedback
- Team player with the ability to work independently
- Resourceful and proactive when finding solutions
Benefits:
- Transportation for eligible early-morning shifts
- Competitive Account bonus
- Generate an additional income with our referrals program!
- On-Site doctor FREE
- On-Site Gym
- Employee Assistance Program (Finance, Legal and Psychological Assistance)
- Cafeteria Subsidy
- Birthday Off!
- Benefit Hub (Amazing discounts in hotels, flights, restaurants, universities, gyms etc.)
- Asociación Solidarista
- Top Performer Recognition Program
- CNX University (free online courses and certifications)
- LinkedIn Learning enterprise profile for all Game Changers!
- Career Growth Program .
-Requerimientos-
- Educación mínima: Bachillerato / Educación Media años de experiencia
- Idiomas: Inglés
- Conocimientos: Inglés, Servicio al cliente, Atención al cliente, Experiencia del cliente
- Palabras clave: apoyo, support, soporte, asesor