Customer Care

• Maintain positive, emphatetic, and professional attitude toward customers at all times
• Prompt response through emails and phone
• Resolving customer complaints
• Process orders, forms, applications, and requests
• Recordkeeping of customer interactions, transactions, comments, and complaints.
• Coordinating with colleagues
• Provide feedback on the efficiency of customer service process
• Ensure customer satisfaction and provide professional customer support
• Examining customers faulty units and identifying the cause of units breakdowns.

Skills: Customer Service, Teamwork, Microsoft Office, Customer Relations, Analytical Skills, Administration