Support Engineer - Local IT
Machine translation — original language: Spanish.Show original
Your tasks
Description The objective will be to provide assistance to end users to resolve hardware and software related issues. This position responds to user inquiries, diagnoses and troubleshoots problems, and identifies solutions related to information technology equipment and applications.
Responsibilities and Functions
- Provide Level I support in hardware, software, and end-user assistance for corporate offices, distribution centers, and stores, in accordance with documented procedures and established service level objectives to effectively support the business.
- Perform data entry in company systems and archive information following established procedures to ensure that data is accurate and accessible.
- Support the initial identification and isolation of failures.
- Carry out simple installation tasks, following detailed instructions and under close supervision to complete assigned activities.
- Classify equipment into different groups and process equipment shipping orders following detailed procedures.
- Perform basic maintenance and repair tasks, following detailed instructions and under close supervision to complete assigned activities.
- Execute simple knowledge management tasks following established procedures to support other collaborators.
- Work according to an assigned schedule.
- Escalate incidents and requests to Level 2 or Level 3 support teams, as appropriate, based on the nature and complexity of the situation.
Requirements
Required Skills
- Ability to analyze basic computing problems in order to develop and implement logical and effective solutions.
- Experience providing Help Desk technical support and Level I technical support to end users.
Desirable Skills
- Monitor, diagnose, and resolve problems related to technological products.
- Configure, operate, and manage hardware equipment.
- Identify, diagnose, and resolve technical problems in accordance with established solutions.
- Install and maintain operating systems.
- Plan, organize, prioritize, and supervise activities to efficiently meet project objectives.
- Apply a systematic process to resolve technical problems, identifying the cause and selecting the appropriate solution.
- Communicate ideas, request actions, and formulate plans and policies through clear and effective verbal communication.
- Effectively understand and use standard office equipment and common software packages to support business processes.
- Install, configure, manage, and maintain software and technological environments.
- Knowledge of Jira and Confluence tools.
- Certification or knowledge in ITIL Foundations.
- Basic knowledge of Microsoft Dynamics 365.
- Bachelor's degree or related technical career. (completed or in progress)
- Experience, Minimum 1 year of relevant work experience.
- Basic level of English. (a test will be conducted / an initial support diagnosis will be attended)
-Requirements- Minimum education: Higher education - Bachelor's degree 1 year of experience Keywords: engineers, ingeniera, ing, engineer, apoyo, support, soporte, tecnologias, la, informacion, it
What we offer
Schedule from 8am to 6pm Monday to Friday Net salary $15,000 Statutory benefits Life insurance and Savings Fund (upon obtaining permanent status)
Other
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