MSP Services Engineer
Machine translation — original language: Spanish.Show original
Your tasks
- Monitor and manage clients' technological infrastructure.
- Provide first-level technical support and follow up on service tickets.
- Supervise monitoring platforms, backups, and cloud services.
- Install and configure monitoring agents on servers and equipment.
- Attend to basic LAN, WAN, and WLAN network incidents.
- Support the operation of SSE, ZTNA, and access policies.
- Escalate complex incidents to specialized levels when required.
- Participate in scheduled on-call shifts under a 7x24 scheme.
- Generate service reports and support continuous improvement activities.
Requirements
- Completed Engineering or Bachelor's degree in Systems, Networks, Telecommunications, or related areas.
- 1 to 2 years of experience in IT infrastructure support or administration.
- Knowledge in:
- Windows Server and Windows/Linux operating systems.
- Active Directory, DHCP, DNS, and RDP.
- VMware virtualization.
- Knowledge of TCP/IP, switching, VLAN, VPN, and Wi-Fi.
- Basic knowledge of Aruba Central, SSE.
- Backup and recovery services.
- Intermediate English.
- Customer orientation.
- Problem analysis and solution.
- Responsibility and integrity.
- Teamwork and collaboration.
- Effective communication.
- Results focus.
- Continuous learning.
-Requirements- Minimum education: Higher education - Bachelor's degree 2 years of experience Keywords: engineers, ingeniera, ing, engineer
What we offer
Hybrid Scheme Net Salary $20,000 Life insurance, Savings fund, Major medical expenses insurance (upon becoming permanent) </body>