Global Service Delivery Leadership Director w/m/d_DE (IT-Service-Delivery-Manager/in)

Location: Nationwide, Kerpen, Berlin, Dortmund, Düsseldorf, Erfurt-P, Essen, Frankfurt, Hamburg, Hannover, Kassel, Kiel, Köln, Leipzig, Ludwigshafen, München, Nürnberg, Stuttgart Job-ID: 220180

Your Tasks

|| Please note: To meet the requirements for this position, please submit your application materials in English.

The "Service Delivery Leadership" area represents our services to key internal and external stakeholders. As part of Group Managed Services, we work closely in this area with Sales, Service Management, and our internal service providers. We ensure that services are provided in accordance with the quality, cost, and business specifications agreed upon with our customers.

This is a high-performance environment and an ideal development space for talent. Leaders are expected to pose constructive challenges, drive service improvements, and ensure that our services remain relevant, competitive, and customer-oriented.

As Global Service Delivery Leadership Director w/m/d, you will lead an extensive international service delivery team of approximately 300 employees in core countries as well as at nearshore and offshore locations. You will ensure that the department meets customer commitments, service levels, cost specifications, and business goals. At the same time, you will build close relationships with the Sales, Service Management, customer, and high-level stakeholder areas. This is a demanding leadership position in which you lead a large, high-performance area that delivers outstanding service results to our customers while balancing operational excellence, business performance, and strong stakeholder engagement.

Your tasks in this position include, among others, the following:

• You inspire, motivate, and develop a diverse team of around 300 employees worldwide.
• You ensure that services are delivered in accordance with agreed SLAs, customer expectations, operational standards, and contractual obligations.
• You bear responsibility for functional performance regarding headcount, utilization, cost optimization, and profit and loss-related goals, and you ensure that the basic requirements for every business opportunity are effectively met.
• In close cooperation with Sales, customers, and Service Management, it is your task to understand customer challenges and unlock new business opportunities.
• You take responsibility for complex customer escalations, drive service improvement plans, and ensure that teams focus on resolving problems quickly in a high-pressure environment.
• You ensure governance and security: Service delivery is part of the acceptance process for business reviews, service changes, operational security, and compliance with guidelines, processes, and corporate values.
• You build trusting relationships with high-level internal stakeholders, customers, and service partners, remaining present throughout the company and representing the department.
• Your contribution to a global "One-Team" leadership approach consists of collaborating across functional and national borders with the goal of achieving high-quality service results.

Your Profile

• You have sound experience in leading complex service processes in a large organization and understand how services are delivered and where improvements are possible.
• You can balance customer, operational, and business priorities and have experience working with targets regarding utilization, costs, service quality, and customer outcomes.
• You have demonstrable experience in collaborating with Sales, customer-oriented teams, and high-level decision-makers.
• You are a confident and self-motivated leader who maintains an overview in a fast-paced environment and handles escalations prudently.
• You possess strong written and verbal communication skills and can express yourself concisely and effectively to executives and management.
• You navigate a complex organization, weigh facts, data, and the perspectives of decision-makers against each other, and work across functions, countries, and cultures.
• You have experience in motivating, inspiring, and developing large teams and leadership communities.
• You are willing to undertake regular international business travel.
• You have very good English skills, both written and spoken (at least C1 according to the Common European Framework of Reference for Languages).

We Offer

• Stability – Planning for the long term? Absolutely! As drivers of digitalization, we have been successful for more than 40 years.
• Mobile Working and flexible working hours – Trust is good. Period.
• Vacation – Need a break? At least 30 days of vacation plus traditional holidays and paid special leave.
• Development – We invest in you: internal or external training, manufacturer certifications, specialist or management careers, conferences, mentoring or coaching, and much more.
• Culture – We use the informal "Du" across all levels. We are approachable – and simply ourselves.
• Pension schemes – The classic, but we mention it anyway: capital-forming benefits and company pension schemes.
• Health – Full support from life coaching to health training.

About Us

Computacenter is an international IT company with a 40-year history of success. In Germany alone, around 7,000 people are driving digital transformation: they develop IT strategies, implement new technologies, or manage complex infrastructures – for the majority of DAX companies as well as for large public clients.

As an independent partner to all leading IT manufacturers (such as Microsoft, Apple, IBM, HP, Cisco, Intel), we are active in all relevant technology areas: from Cyber Security, Cloud, and Artificial Intelligence to agile software development and workplace solutions for the Smart Factory.

And the best thing about us? It's simple: the people who work with us, in their diversity, with their potential, and their individual life designs.

Sounds good? It is! Apply now.

Your Online Application

We look forward to your online application, regardless of gender, age, sexual orientation, nationality, ethnic and social origin, or religion. Applications from people with severe disabilities are welcome at Computacenter and will be given preferential consideration if equally qualified.

Ready to apply?

The best way to do this is via our job portal. Simply click the "Apply Now" button and let's go!

Questions about the job?

Then please contact TAMAS.NAGY@COMPUTACENTER.COM via email.

Home Office: Extent: By arrangement