Technical Support

• Telephone line support and ticketing management
• Installation, Configuration, or uninstallation of applications
• Backup / Recovery of a device
• Remote access / VPN
• Organizes and archives information backup media according to previously established procedures for the Windows Migration
• Management of equipment inventories, preventive maintenance for computer equipment for the Migration
• Receives, attends, and/or channels calls related to computing technical support from the client's users. Excludes services to servers and telematics.
• Attends reports that involve traveling to address queries and breakdowns for the client's computer users. Excludes services to servers and telematics during the Windows Migration
• Installation and configuration of software, operating systems, office, antivirus, and utility software. Installation of proprietary software following training from the client during the Windows Migration
• Performs various administrative support tasks such as: preparation of reports, warranty procedures, follow-up with providers of the Migrated equipment
• Prepares and tests the equipment for a videoconference or teleconference

Possible schedules

Monday to Saturday 8am to 5pm / .

Requirements

• Minimum education: Technical/Professional Education 1 year of experience
• Languages: English
• Knowledge: Inventory, Help Desk, Support, Vpn, Windows, Systems support engineering
• Availability to travel: Yes

Keywords

apoyo, support, soporte, tecnologo, tecnico, tech, technician, technology, tecnologia, technologist