Customer Service Associate

Location: Bangkok, Thailand Work Setup: On-site Employment Type: Full-time

About the Role

We are looking for a customer-focused Customer Support Associate to join the team of a global premium fashion and lifestyle brand. The successful candidate will be responsible for providing professional, timely, and personalized support while delivering a high-quality customer experience across multiple channels.

Key Responsibilities

Handle customer inquiries through phone, email, chat, and other customer support channels.

Provide accurate information regarding products, orders, payments, delivery, returns, exchanges, and other customer-related concerns.

Resolve customer issues efficiently while maintaining a professional, empathetic, and customer-centric approach.

Handle complaints and escalations appropriately and ensure concerns are followed through to resolution.

Maintain strong product and service knowledge to provide accurate information and recommendations.

Accurately document customer interactions, cases, and resolutions in the relevant systems.

Meet established customer service, quality, productivity, and service-level standards.

Identify recurring customer issues and provide feedback to improve processes and customer experience.

Maintain confidentiality and protect customer information at all times.

Represent the company professionally and consistently deliver a premium customer experience.

Why Join Us?

• Paid Time Off (PTO) – Enjoy 10 days of PTO, available for use after 90 days of employment.
• Medical & Dental Benefits – Comprehensive healthcare benefits to support your health and well-being.
• Annual Performance-Based Merit Increase – Be recognized and rewarded for your contributions, with eligibility for an annual merit increase after 12 months of tenure.
• Grow With Us – Build your skills, make an impact, and grow your career in a dynamic and supportive environment.
• Be Part of a Global Premium Fashion & Lifestyle Brand – Join an internationally recognized brand and be part of a team shaping exceptional customer experiences.

Qualifications: Inbound Phone, Chat, SMS, Email, and Social Media channel experiences are a must. Call center customer service experience must be within the last 1 year Ability to see, talk and hear in order to communicate with others to exchange information verbally and in writing Ability to perform all duties of the job while sitting and/or standing for prolonged periods of time Ability to work full onsite and night shift schedule 1–3 years of experience in customer service, customer support, contact center, retail, e-commerce, or a related field. Excellent verbal and written communication skills in English. Strong interpersonal, communication, and problem-solving skills. Customer-focused with a strong commitment to delivering excellent service. Ability to remain calm, professional, and empathetic when handling challenging situations. Strong attention to detail and ability to manage multiple inquiries efficiently. Comfortable using CRM, ticketing systems, and other digital tools. Ability to work in a fast-paced and dynamic environment. Willingness to work full on-site and night shift schedules, including weekends and holidays, as required.