Test and Repair Supervisor
Test & Repair Operations Supervisor.
- Role Overview
The Test Supervisor is responsible for leading frontline test and repair operations within an assigned production area or shift, ensuring daily output, quality, and operational targets are achieved. This role provides direct supervision of technicians, drives adherence to standard work, and serves as the primary escalation point for production issues requiring immediate attention.
The position is highly execution-focused, balancing people leadership, operational discipline, and production support in a high-volume manufacturing environment. The Test Supervisor ensures safe, efficient, and consistent execution of manufacturing test and repair activities while supporting continuous improvement initiatives.
- Scope
Direct supervision of Test Engineering Technicians and Repair Technicians
Daily execution of manufacturing test and repair operations
Ownership of area-level KPIs including Throughput (UPH), First Pass Yield (FPY), Cycle Time (CT), and Time to Repair (TTR)
Real-time production monitoring and issue containment
Workforce coordination, staffing allocation, and shift handoff management
Escalation of technical, quality, and operational issues
- Key Responsibilities
Operational Execution & KPI Management
Execute daily production plans and ensure attainment of output targets
Monitor throughput, yield, backlog, and productivity metrics throughout the shift
Drive adherence to standard operating procedures and manufacturing processes
Ensure effective shift startup, communication, and handoff activities
Team Leadership & Development
Lead, coach, and develop technicians to improve performance and technical capability
Conduct daily team meetings and communicate production priorities
Manage attendance, staffing coverage, and workload balancing
Promote accountability, engagement, and a culture of ownership
Issue Management & Escalation
Serve as first-line escalation point for production, test, and repair issues
Coordinate containment activities to minimize impact on production output
Escalate recurring or complex issues to Shift Test Manager and Engineering teams
Ensure timely communication of risks impacting yield, quality, or delivery
Quality & Continuous Improvement
Drive adherence to quality standards and process controls
Support root cause investigations and corrective actions
Participate in Lean, 5S, and continuous improvement activities
Identify opportunities to improve efficiency, yield, and operational performance
- Required Skills
Strong leadership and people management skills
Ability to supervise and develop technical teams in a manufacturing environment
Understanding of manufacturing test processes and hardware repair workflows
Knowledge of server hardware, system diagnostics, and manufacturing operations
KPI-driven mindset with ability to make data-based decisions
Proficiency with MS Office applications; Power BI preferred
Understanding of Lean manufacturing, PFMEA, and SPC fundamentals
- Preferred Skills
Experience with server platforms, GPU systems, and liquid cooling technologies
Exposure to hyperscale or high-volume manufacturing environments
Experience supporting automated test systems
Lean Manufacturing or Six Sigma certification
Prior experience leading technical teams in a 24/7 operation
- Experience & Education
5–8+ years of experience in manufacturing test, repair, or production operations
2–4+ years of people leadership or supervisory experience
Associate or Bachelor's degree in Engineering, Electronics, Manufacturing, or related technical field preferred
Equivalent combination of technical experience and leadership experience considered
- Success Criteria (First 6 Months)
Achieve assigned throughput and production targets consistently
Maintain strong attendance, staffing discipline, and shift execution
Improve area-level FPY and reduce repair backlog
Establish effective technician coaching and development practices
Demonstrate successful issue escalation and containment management
Support continuous improvement initiatives resulting in measurable operational gains
- Organizational Fit
Reports to: Shift Test Manager (M3)
Direct Reports: Test Engineering Technicians, Repair Technicians
Interfaces: Test Engineering, Product Engineering, Manufacturing, Quality, and Infrastructure Teams
One-liner:
Leads frontline test and repair operations, ensuring technicians execute safely and efficiently to achieve throughput, quality, and operational targets while serving as the first line of escalation for production issues.