SALES AND SALES ADMINISTRATION MANAGER - M/F
Description :
In a context of evolving habits - online purchasing, omnichannel journeys, expectations of simplicity - the company is strengthening its B2C commercial management in order to offer a more fluid, clear, and high-performing shopping experience.
Do you want to drive the commercial performance of a major mountain destination?
To support its development, GMDS is looking for a SALES AND SALES ADMINISTRATION MANAGER. Reporting to the Commercial and Marketing Direction, you will manage B2C commercial activity, secure the sales cycle, and contribute to improving the customer experience across all distribution channels.
YOUR MAIN MISSIONS
Driving B2C commercial performance
Deploy the B2C commercial strategy, monitor performance indicators, and propose actions to develop revenue, attendance, and customer satisfaction.
Coordinate the implementation of pricing and promotional policies across different channels: online sales, points of sale, automated machines, mobile application, and customer relations.
Prepare winter/summer seasons: opening of sales, product configuration, pre-launch controls, and informing teams.
Securing sales administration
Ensure the reliability of administrative sales processing, from order to invoicing, in connection with commercial teams, accounting, and management tools.
Guarantee compliance with pricing conditions, internal procedures, customer agreements, and invoicing rules.
Supervise the monitoring of customer accounts, refunds, credit notes, unpaid invoices, disputes, and commercial claims.
Uniting teams and improving the customer experience
Support commercial and reception teams, develop best practices, and foster a common customer-oriented culture.
Ensure the smooth flow of information between sites, field teams, marketing, customer relations, operations, accounting, and information systems.
Participate in feedback sessions and propose action plans to improve service quality, data reliability, and process efficiency.
Evolving tools and journeys
Simplify sales, reception, and commercial administration processes to gain fluidity and efficiency.
Contribute to the improvement of ticketing tools, online sales, CRM, access control, and reporting.
Build and distribute dashboards useful for managing commercial activity.
Profile sought:
- Higher education or proven experience in commerce, marketing, management, commercial management, or sales administration.
- Experience in a B2C environment, with the ability to drive performance, analyze results, and transform findings into concrete actions.
- Good mastery of sales administration challenges, invoicing, customer follow-up, data reliability, and service quality.
- Proficiency with digital tools, dashboards, online sales solutions, CRM, ticketing, or commercial management.
- Customer focus, rigor, organization, team spirit, and the ability to engage various stakeholders in a seasonal and multi-site environment.
- Knowledge of tourism, leisure, mountains, hospitality, or services will be appreciated.
- A good level of professional English is essential.