B2B Customer Advisor M/F

Why do we need you? Contract type: CDI

Status: Non-cadre

Working hours: 37h per week

Location: Charny-Orée-de-Puisaye (89)

Remuneration: Fixed salary over 13 months. Range between €2100 and €2300 gross monthly + bonuses + benefits

Saint-Gobain Performance Plastics is recruiting a B2B Customer Advisor M/F to support the development of its BioProcess Solutions business.

You will join a structure of approximately 100 employees operating in a demanding industrial environment, where quality and safety standards occupy a central place.

Within the Customer Service Department, you will be the primary contact for a portfolio of international clients, mainly in the pharmaceutical and biopharmaceutical sectors.

Your role will be essential to ensure the fluidity of exchanges between customers and various internal functions. You will work daily with the Supply Chain, Quality, and Sales teams, in an international and multi-site context.

Your mission:

Ensure the complete management of a B2B international client portfolio, coordinate interactions between clients and various internal departments, and contribute to the expected quality of service in a regulated industrial environment.

Key responsibilities:

Operational management of the customer relationship

Accompany clients on a daily basis by telephone and email. Prepare and follow up on quotes. Record and manage customer orders. Ensure order follow-up until delivery and invoicing. Monitor deadlines communicated by production sites and inform clients of the progress of their files. Organize requests for prototypes and samples. Claims management

Record claims in the CRM. Ensure the follow-up of investigations conducted by the relevant teams. Communicate investigation reports to clients. Manage product returns and the processing of credit notes. Internal and cross-functional coordination

Act as the link between clients and Supply Chain teams to secure deliveries. Collaborate with Quality teams to respond to documentary requests and claims. Ensure the interface with sales teams for the follow-up of opportunities and customer requests. Work with other group plants on matters related to prices, certificates, or claims. Respond to internal and external inquiries related to ongoing files. Data and tools management

Update the customer database in Salesforce. Create customer accounts and ensure the reliability of information. Use ERP and CRM tools for activity monitoring. Utilize available data to ensure rigorous follow-up of files.

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Is this position right for you? Essential skills:

Fluent professional English (C1 level): you interact daily with international clients and partners. B2B client portfolio management: 2 to 3 years of experience in an international environment will allow you to be operational quickly. Mastery of IT tools (ERP and CRM): you effectively use commercial management and customer follow-up tools. Organization and rigor: you manage multiple files simultaneously and ensure reliable follow-up of orders and customer requests. Customer service mindset: you know how to understand the expectations of demanding clients and provide appropriate responses. Autonomy: you are able to manage your priorities while coordinating different internal stakeholders. Teamwork: you collaborate daily with Supply Chain, Quality, and Sales teams to find suitable solutions. Education: Bac+2 to Bac+3 in International Trade: this constitutes a good