Retail Associate

The COMO Group represents an integrated approach to living well, grounded in a celebration of diversity and a deep respect for authenticity. The Group’s businesses extend across hospitality (COMO Hotels and Resorts), fashion (Club21, Kids21, Dover Street Market Singapore), wellness (COMO Shambhala), organic living and specialty foods (COMO Dempsey, Culina and SuperNature) and philanthropy (COMO Foundation).

Join us and be part of brands like Comme des Garcons, Jacquemus, Self-Portrait, Thom Browne, AMI Paris, Alexander Wang and more!

Job Summary:

In this role, you will be responsible for providing exceptional customer service and achieving sales targets to ensure the delivery of exceptional customer service and sales performance. In addition, this role requires managing and maintaining store display standards and arrangement of merchandise as well as stock/shelves replenishment according to the company’s Standard Operating Procedures.

Responsibilities

Customer Service

Greet and engage with customers warmly, creating a welcoming atmosphere

Assist customers in finding suitable products based on their needs and preferences

Provide personalized styling advice and recommendations

Handle customer inquiries and resolve issues promptly and professionally

Fashion Advisory (Sales)

Achieve individual and store sales targets through effective sales techniques

Upsell and cross-sell products to maximize sales opportunities

Process sales transactions accurately and efficiently

Product Knowledge

Maintain up-to-date knowledge of products, including features, benefits, and trends

Educate customers on product care, fitting, and styling options

Stay informed about new arrivals, promotions, and store events

Customer Relationship Management

Build and maintain long-term relationships with clients to encourage repeat business

Maintain client records and follow up with personalized communications

Notify customers about new products, events, and promotions

Requirements

No experience welcomed.

Proven experience in luxury fashion retail or a related field is a plus.

Strong passion for luxury fashion and a keen sense of style.

Exceptional interpersonal and communication skills.

Ability to work in a fast-paced, dynamic, and high-end retail environment.

Sales-driven with a track record of meeting or exceeding sales targets.

Knowledge of fashion trends and luxury brands.