Senior Assistant Executive/ Executive/ Senior Executive, Customer Service

Your tasks

• Process order selection lists, delivery orders, and new product entries through the electronic ordering system or manual data entry.
• Provide relevant information to stakeholders via telephone or email.
• Compile Service Performance Measure reports on delivery-related matters, including damaged items, short deliveries, and over-deliveries to stores.
• Collate information on the number of manual replacement delivery orders issued, daily order volumes (cubic/case), computer-generated delivery orders, order adjustments, special delays, and split deliveries requested by stores.
• Generate fortnightly and monthly sales billing reports for the Finance Department.
• Perform Post Goods Issue (PGI) transactions promptly in the system.
• For non-promotional items and ad-hoc customer requests, ensure that the correct products, packing sizes, and quantities match the notifications received. Coordinate with suppliers to ensure timely deliveries for scheduled auto-push to stores.
• Compile monthly reports for management analysis and review.
• Liaise and coordinate operational processes with internal and external customers.
• Track the timely receipt of all inventory and non-inventory items for delivery to stores, ensuring that product descriptions, packing sizes, and quantities are accurate before distribution.
• Maintain proper filing and documentation of delivery orders and related records following delivery to stores.

Requirements

Skills & Competencies

• GCE ‘O’ Level, GCE ‘A’ Level, or Diploma qualification.
• 3 to 5 years of relevant experience in trading, retail, or logistics.
• Bilingual in English and Mandarin or Malay.
• Good interpersonal and communication skills.
• Ability to interact effectively with individuals at all levels, including customers, warehouse staff, and drivers.
• Proficient in Microsoft Office applications, particularly Word and Excel.
• Strong analytical and problem-solving skills, with the ability to assess situations and develop effective solutions.
• Ability to work well under pressure and meet tight deadlines.