Senior Assistant Manager/Manager, Customer Service

Key responsibilities: Set up and track KPI for CS team, monthly and quarterly review of overall and individual performances, productivity

Release job orders to respective CS personnel

Monitor the team performance

Generate weekly & monthly inventory reports to accounts for billing

Generate customized inventory reports to customers

Establish stocktake schedule for customers

Settle stock discrepancies

Coordinate with warehouse on customer complaints with regard to stock issues

Create all customers' manual folder, and upkeep of all customers' requirements, quoted services details

Skills & Competencies: Degree/Diploma in Logistics and/or Supply Chain Management

Minimum 5 years of relevant working experience in logistics

3PL experience is an advantage

Good people management and leadership skill

Stakeholders management skills

Highly motivated and committed to support company's transformational journey

Employee Benefits: Medical Insurance (Group Term Life/ Group Personal Accident/ Inpatient/ Outpatient & Specialist)

Dental benefit

Health Screening

Various incentives and allowances

Birthday/ Newborn/ Marriage voucher

Internal and External training will be provided

Daily transport provided to/from lakeside mrt

Air-conditioner working environment i.e warehouse in cold room

Recognition Awards – Long Service, Employee of the month

Annual leave entitlement starts from 10 days, extended paternity leave, paid sick leave during probation

In-house flash sales and staff discounts/ rebate (Baker & Cook, Plank, Udders, all triple plus brands)

Referral Rewards up to $1,200 for every successful placement

*subject to eligibility criteria or if applicable