Recreation Facility Supervisor

The Recreation Facility Supervisor is responsible for executing daily operations and facility usage across all athletic centers of the Brigade Sports Complex (BSC), part of the U. S. Naval Academy's Non-Appropriated Fund Instrumentality (NAFI), Naval Academy Business Services Division (NABSD), Annapolis, Maryland. The incumbent ensures customer satisfaction in a safe, clean environment by performing necessary work and supervision of team members.

Major duties

The Recreation Facility Supervisor is responsible for executing daily operations and facility usage across all athletic centers of the Brigade Sports Complex (BSC), part of the U. S. Naval Academy's Non-Appropriated Fund Instrumentality (NAFI), Naval Academy Business Services Division (NABSD), Annapolis, Maryland. The incumbent ensures customer satisfaction in a safe, clean environment by performing necessary work and supervision of team members. The BSC is a fast paced and exciting environment to work, in support of Navy Tennis, Hockey, and Rugby, as well as the Naval Academy community. Employees of the BSC often learn a variety of new skills, such as driving the ice resurfacer, ice rink maintenance, skate sharpening, and racket stringing. Supervise and direct the daily activities across all three sports centers (Hockey, Tennis, and Fitness Centers), staff members, and patrons of the facility to ensure the consistent, well organized execution of all scheduled events, activities, and operations at the facility. Manage and direct all team members and supervise their work in support of the daily activities in the BSC. Oversee the BSC front desk point of sale and customer service operations including but not limited to knowledge in facility programs, register and employee shift closeout procedures, and cash-handling requirements. Ensure compliance with current policies and procedures as needed to support consistent, successful operations at the BSC. Use decision-making skills to professionally and appropriately address rule infractions and other incidents. Monitor the environment at the facility for unsafe conditions, and report such conditions to the Assistant Operations & Front Desk Manager as needed. Other duties as assigned by the Assistant Operations & Front Desk Manager The work requires moderate walking, observing, working with hands, sometimes working with equipment, and moderate to heavy lifting.

Qualifications

In order to meet the basic requirement of the Recreation Facility Supervisor position, NF-1601-03, you must meet one of the following requirements: a) Possess one (1) year of specialized experience in a Recreation or Sport Facility role that equipped you to perform successfully the duties of this position. Specialized experience may include, but is not limited to recreation programs; aid, assist, coach, or teach for recreation or physical education programs; aid or assist in renting of recreational property and equipment; OR b) five (5) years of education beyond high school; OR c) three (3) years of general work experience. YOU WILL BE RATED ON THE FOLLOWING KNOWLEDGE, SKILLS, AND ABILITIES (KSAs) FOR THIS POSITION: Knowledge of the daily operational standards, scheduling procedures, and logistical requirements necessary to manage a multi venue athletic facility (including ice arena, indoor/outdoor tennis courts, and fitness center) hosting competitive events, community programs, and general recreation. Skill in directing, scheduling, training, and supervising operational staff such as delegating daily floor tasks, evaluating performance, and maintaining accountability among team members to deliver a seamless, customer focused experience across multiple operational areas. Ability to perform routine facility inspections, enforce safety and sanitation standards, manage specialized athletic environments (including cold/wet conditions and awareness of commercial refrigeration systems like Freon and Clycol), and take immediate corrective action during rule infractions, emergencies or equipment malfunctions. Ability to deliver clear written reports and oral instructions, enforce complex organizational policies diplomatically, and de-escalate customer concerns when engaging with Midshipmen, military leadership, facility staff, contractors and public patrons. Knowledge of recreation management software, POS systems, inventory tracking and register reconciliation.