Military Ticket Program Operations Assistant

This position is assigned to the Military Ticket Program (MTP); Recreation Branch (N922); Fleet Readiness Division (N92); Fleet and Family Readiness Department (N9); Commander, Navy Installations Command (CNIC); Millington, TN. The purpose of this position is to provide support to the CNIC Headquarters (HQ), MTP by seeking various partnerships with ticket vendors, suppliers and providers of attractions that are readily available in the ticket industry.

Major duties

In order to qualify for this position, resumes must provide sufficient experience and/or education, knowledge, skills, and ability to perform the duties of the position. Applicant resumes are the key means for evaluating skills, knowledge, and abilities as they relate to this position therefore, applicants are encouraged to be clear and specific when describing experience. Duties include but are not limited to: Establishes and maintains relationships with special attraction vendors in order to procure and manage vendor agreements for discounted attraction offerings available to Morale, Welfare and Recreation (MWR) programs for the Department of War (DoW), Department of the Navy (DON), CNIC and Joint Services (Army, Marine Corps, Navy, Coast Guard and Air Force). Builds, maintains, and tracks vendor agreements via the Ticket Management System (TMS) to make tickets available to authorized users. Coordinates activities among various services, MTP personnel, HQ staff, the 180+ Community Recreation Ticket and Travel (Navy)/Information, Ticket and Travel (Marine Corps, Coast Guard & Air Force)/Leisure Travel Services (Army) offices, military and command authority, such as local travel fair assistance, distributing marketing collateral, and annual training jamboree facilitation. Maintains integrity of the program, following established guidelines and protocols. Utilizes FFR ServiceNow, group mailboxes, and other program tools to provide advice, customer service, technical guidance, supplemental training, and responses to programmatic issues with installation staff, program directors, DoD staff, vendors and Service counterparts. Provides input on the development, validation and updating of MTP-related policies, Standard Operating Procedures (SOPs), annual operating budget, training manuals, and procedural guides to supplement higher-level guidance. Communicates technical issues to the field and follows-up with resolutions. Conducts Quality Assurance (QA) on vendor contracts, tickets, software interfacing, and to ensures tickets are managed correctly through their life cycle. Runs weekly reports and validates data before dissemination to the field or participating field installations. Collects, validates, inputs, and updates vendor-related data into a variety of databases. Promotes MTP services utilizing outreach opportunities through day-to-day interactions with installations, their customers and vendors. Provides operations support through after-action reports, data collection and database administration utilizing a variety of computer software which tracks patrons' usage and responses, such as providing information for metrics and patron counts. Tracks, verifies, manages, loads, and returns vendor-provided barcodes. Conducts inventory, researches discrepancies and prepares barcode close outs and end of month documentation for proper accountability of program liabilities and resources. Reconciles data and works with accounting to post corrections, monthly. Updates electronic and multi-media support tools. Develops partnerships with both on base and off base organizations (e.g., ticket offices and sellers) to support and benefit the MTP. Drives to local ticket office to deliver materials or provide assistance with ticket issue resolution.

Qualifications

Resumes must include information which demonstrates experience and knowledge, skills, and ability (KSAs) as they relate to this position. Applicants are encouraged to be clear and specific when describing their experience level and KSAs. A qualified candidate must possess the following: At least one full year of progressively responsible experience working with ticket and travel vendors. A qualified candidate possesses the following:

• Knowledge of the Navy MWR mission and the mission of the MTP.
• Knowledge of recreational and entertainment events and attractions.
• Knowledge of the goals, principles, techniques and procedures used in inventory management to manage and plan to maintain sufficient barcode availability.
• Knowledge of inventory procedures to identify any irregularities in electronic ticket stock.
• Knowledge of internal controls and related processes.
• Knowledge of the military community support programs.
• Knowledge of MTP policies and procedures.
• Skill in providing customer service.
• Skill in negotiating best price or product with vendors.
• Skill in the use of Microsoft Office Suite (e.g., Word, Excel, Power Point, etc).
• Skill in the use of MTP software and support programs.
• Skill in the use of Point of Sales Systems.
• Ability to and skill in managing group e-mail boxes.
• Ability to convey military culture and positively represent the MTP to vendors and customers.
• Ability to research and stay current with popular and upcoming offerings in the local and National area of customers.
• Ability to evaluate vendor compatibility with the MTP.
• Ability to originate and edit correspondence, with or without the use of AI support.
• Ability to work independently.
• Ability to maintain records and compile and organize data for reports.
• Ability to perform research on MTP product/service related topics for dissemination to customers.
• Ability to communicate effectively both orally and in writing.

Education

This position does not have a positive education requirement.