Customer Service Assistant (Call Centre)

About the role We are seeking a motivated and customer-focused Customer Service Assistant to join our team. This full-time role is based in the North-East Region and will be responsible for providing exceptional customer service to our valued clients. What you'll be doing Process point-to-point (P2P) bookings and handle related enquiries in a timely and accurate manner.

Provide real-time service recovery to affected parties when required, in accordance with established procedures.

Attend to and manage initial feedback from relevant stakeholders within the defined scope of operational support.

Support additional operational areas beyond P2P services as and when the operational scope is expanded.

Perform ad hoc tasks as assigned by the superior (s)

What we're looking for Possess good interpersonal and hearing skills 

Ability to work well in a team and independently

Previous experience in a customer service or call centre role is preferred

A positive attitude and a willingness to go the extra mile for our customers

Willingness to work shifts