accommodations manager

Education:

College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year.

Work setting:

Rural area. Hotel, motel, resort.

Tasks:

• Develop and implement policies and procedures for daily operations.
• Recruit and hire staff.
• Supervise staff.
• Conduct performance reviews.
• Negotiate with suppliers for the provision of materials and supplies.
• Conduct training sessions.
• Negotiate with clients for the use of facilities.
• Perform front desk duties.
• Prepare budgets and monitor revenues and expenses.
• Arrange for and oversee maintenance activities.
• Enforce policies and procedures.
• Address customers' complaints or concerns.
• Assist clients/guests with special needs.
• Establish work schedules.
• Organize and maintain inventory.

Supervision:

16-20 people.

Computer and technology knowledge:

• MS Word.
• Quick Books.
• Central reservation system (CRS).
• MS Excel.
• MS Office.
• MS Outlook.
• MS PowerPoint.
• MS Windows.
• Google Drive.

Work conditions and physical capabilities:

• Fast-paced environment.
• Work under pressure.
• Attention to detail.
• Combination of sitting, standing, walking.

Personal suitability:

• Client focus.
• Efficient interpersonal skills.
• Excellent oral communication.
• Excellent written communication.
• Flexibility.
• Initiative.
• Team player.

Screening questions:

Do you have experience working in this field?.

Employment terms options:

Evening. Flexible hours.

Experience:

3 years to less than 5 years.

Employment terms options:

Morning. Weekend.

Health benefits:

• Dental plan.
• Health care plan.
• Vision care benefits.

Other benefits:

Free parking available.

Support for newcomers and refugees:

Recruits newcomers and/or refugees who were displaced by a conflict or a natural disaster (for example: Ukraine, Afghanistan, etc.) .

Support for youths:

• Participates in a government or community program or initiative that supports youth employment.
• Offers on-the-job training tailored to youth.
• Offers mentorship, coaching and/or networking opportunities for youth.
• Provides awareness training to employees to create a welcoming work environment for youth.

Support for Indigenous people:

Develops and maintains relationships with indigenous communities, indigenous-owned businesses and organizations .

Supports for visible minorities:

Applies hiring policies that discourage discrimination against members of visible minorities (for example: anonymizing the hiring process, etc.).