Commercial Excellence Analyst

We are looking for a Commercial Excellence Analyst to join our team in Chile. We are looking for an analytical, organized, and decisive profile, focused on operational excellence, support for the Sales area, and continuous process improvement.

The main objective of the position is to provide administrative and commercial support to the Sales team, ensuring correct order management, logistical-commercial coordination, and efficient service to customers and patients.

Main Functions

• Sales and Order Management: Process purchase orders in SAP, ensure timely registration, and perform follow-up on invoicing, credit notes, and associated administrative tasks.
• Logistical Coordination: Control the entry/exit of orders and coordinate with logistical operators regarding preparation, distribution, and deliveries.
• Strategic Accounts and CENABAST: Integral management of key accounts, including exhaustive follow-up of processes associated with CENABAST to mitigate economic/financial risks.
• Reverse Logistics: Coordinate and execute returns, bounces, exchanges, rejections, and reconciliations with customers.
• Integral Customer and Patient Service: Manage inquiries, claims, and requirements through various service channels.
• Data Analysis and Reporting: Prepare commercial reports in Excel, analyzing deviations and trends for decision-making.
• Information Systems Management: Maintain updated and reliable information in SAP and Salesforce.
• Continuous Improvement: Drive initiatives for automation, standardization, and optimization of operational processes.

Profile Requirements

• Experience: At least 2 to 3 years in similar positions in Commercial Excellence, Sales Operations, Customer Service, or Sales Administration (healthcare, pharma, or consumer goods sector is highly valued).
• Systems Management (Mandatory): SAP (intermediate/advanced) and Advanced Excel (pivot tables, complex formulas, data analysis).
• CRM Management: Salesforce desirable.
• Language: Intermediate English Level.
• Specific Knowledge: Demonstrable experience in processes with CENABAST and reverse logistics.
• Key Skills: High analytical capacity, results orientation, organization, proactivity, and excellent interpersonal relationships.

What do we offer?

• Competitive salary in accordance with the labor market.
• Opportunity for professional development within a dynamic and innovative team.
• Good work environment and direct participation in transformation and continuous improvement projects.

-Requirements-

• Minimum education: University / I.P. / C.F.T.
• years of experience
• Keywords: analyst