Program Manager

The Program Manager leads the delivery of a portfolio of projects and services, aligning them with strategic goals. This role manages resources, budgets, risks, and stakeholders to ensure quality outcomes on schedule and within budget while maintaining customer satisfaction. Key responsibilities Oversee delivery of multiple projects and services to meet strategic objectives and contractual commitments

Lead and govern multiple project teams to optimize resource allocation and performance

Manage program budgets, risks, dependencies, and stakeholder engagements to achieve desired outcomes

Establish and maintain program governance frameworks to monitor overall performance and compliance

Drive issue and risk management processes to mitigate impacts on program delivery

Communicate effectively with senior management and stakeholders to provide program status and escalate issues

Promote continuous improvement initiatives across delivery teams to enhance efficiency and quality

Ensure compliance with organizational policies, security standards, and regulatory requirements

Serve as the primary escalation point for program-related matters, resolving conflicts and challenges promptly

Deliver quality project outcomes on schedule and within budget while maintaining high customer satisfaction levels

About you Degree in Computer Science, Information Technology, Engineering, Business, or related discipline

Minimum 10 years of IT project and program management experience, including 5 years managing large-scale application development, system implementation, or maintenance programs

Proven ability to manage multiple concurrent projects, teams, vendors, and stakeholders in complex environments

Strong knowledge of project management methodologies and governance frameworks such as Agile, Scrum, Waterfall, or hybrid approaches

Demonstrated skills in program planning, budget and resource management, risk management, and stakeholder engagement

Excellent leadership, communication, negotiation, and decision-making skills

Experience in public sector or large enterprise ICT projects is advantageous

Relevant professional certifications such as PMP, PgMP, PRINCE2 Practitioner, PMI-ACP, Certified ScrumMaster (CSM), or equivalent are advantageous

Experience with cloud platforms (e.g., Azure), application modernization, DevSecOps, and digital transformation initiatives is beneficial