customer service representative - call centre

About the company

Do you enjoy helping customers find the right solution and keeping the details organized behind the scenes? Join the Burnaby team at Colonial Countertops, a family-owned countertop manufacturer and installer serving customers since 1970.

Your tasks

In this role, you?ll support customers from their first questions through quoting, order preparation, and follow-up. You?ll work closely with customers and internal teams to help ensure orders are accurate and ready for production.

What you?ll do

• Welcome customers and provide professional, helpful service in person, by phone, and by email.
• Respond to customer inquiries and requests, recommend surface options, and provide product information and technical assistance.
• Prepare accurate quotations, verify pricing and product availability, and communicate expected delivery dates.
• Follow up on quotes and help move them forward into sales orders.
• Open and maintain customer accounts, take payments, process adjustments, and keep account information accurate.
• Manage the post-template process by checking that template details and sales orders align before production.
• Resolve product or service concerns and follow up to confirm they?ve been addressed.
• Support accounts receivable collections and other day-to-day administrative tasks.
• Keep the showroom organized and presentable, including sample displays and product literature.
• Follow company procedures and safety guidelines, and contribute to the wider team as needed.

Why this role may be a good fit You?ll enjoy this position if you like building customer relationships, helping people make informed choices, and keeping orders and details on track. You?ll be part of a team where accuracy and follow-through matter from the initial quote through production.

Requirements

What you?ll bring

• Grade 12 education; post-secondary education is preferred.
• Professional communication skills and a customer-focused approach.
• Strong attention to detail in written work, conversations, and order information.
• Advanced computer skills and the ability to learn new software and systems.
• Inside sales or customer service experience is an asset.
• Kitchen and bath design knowledge is an asset.
• An adaptable, organized approach and confidence balancing customer service, sales, and administrative tasks.

• Customer Support & Client Services Occupations: 3 years (required)

What we offer

Pay: $48,000.00-$54,000.00 per year

• Casual dress
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• Paid time off
• RRSP match
• Vision care

Other

#cc Job Types: Full-time, Permanent

Work Location: In person