Customer Relations Assistant DIJON (M/F)

This job offer is entrusted to France Travail by LINDUSTRIE-RECRUTE.FR Customer Relations / ADV Officer Your main role: Integrated into the ADV / Customer Support department, you will take charge of the following missions:

• you are in charge of the client portfolio and you are the preferred interface internally and externally for the daily commercial management of repair files
• you receive orders, you prepare repair or exchange quotes and submit appropriate proposals to clients, taking into account market developments
• you handle shipments and invoicing
• you participate in the development of existing activity by anticipating client needs and detecting opportunities through proactive communication
• you are the guarantor of operational performance according to defined indicators

You mobilize operational teams and support functions around client requirements and you are proactive in proposing ways to improve customer satisfaction, guarantee data reliability, and propose innovations. You must demonstrate rigor and ethics, a spirit of initiative, and good communication skills.

Your profile: With an initial training of Bac+2 Technico-Commercial / Sales / Technical leading to a Bac +5 Mechanical Engineer or equivalent level, you have a first professional experience in customer support or client account management in an after-sales or technical support environment. Technical knowledge (mechanics) would be a real plus to allow you to better serve as a technical reference for clients, allowing you to analyze, direct, and challenge the repair solutions defined by engineering and communicate on the progress of ongoing repairs. English proficiency is indispensable for this position. Knowledge of SAP would be a plus.