Office Operations Specialist

Office Operations Coordinator

Location: Jakarta, Indonesia Job Type: Full-Time | Permanent | 100% Office-Based

About the Role We are looking for a highly organised, professional and proactive Office Operations Coordinator to join our growing team in Jakarta.

This is an important role focused on ensuring our Jakarta office operates smoothly, efficiently and productively while supporting the continued growth and success of the business.

You will monitor daily office operations, staff attendance, team performance and workplace standards, working closely with our UK Head Office to identify areas for improvement and ensure company policies are followed.

This role requires someone who is confident, responsible, fair-minded and able to maintain a professional and productive working environment.

Key Responsibilities

Office Operations & Workplace Standards

• Ensure the office maintains a calm, professional and productive working environment.
• Monitor daily operations and identify issues affecting efficiency or productivity.
• Ensure company policies and workplace expectations are consistently followed.
• Identify and report disruptive behaviour or concerns affecting the team.

Staff Attendance & Administration

• Monitor staff attendance, punctuality, sick leave and annual leave.
• Ensure leave requests, medical certificates and employee documentation are correctly maintained.
• Follow up on missing documents and identify attendance concerns.
• Maintain accurate and confidential employee records.

Team Performance & Business Growth

• Monitor team performance against established targets.
• Review productivity reports and identify areas requiring improvement.
• Highlight issues affecting staff performance and business growth.
• Support the implementation of improvements to maximise efficiency and team success.

UK Head Office Reporting

• Provide regular, accurate updates on office operations, staff performance and attendance.
• Report workplace concerns objectively and confidentially.
• Act as a reliable point of contact between the Jakarta office and UK Head Office.

Additional Business Support

• Provide additional administrative and operational support to the UK Head Office as required.
• Assist with other business-related tasks and projects to support the smooth running and continued growth of the organisation.

Training & Development You will receive training and guidance from our UK Head Office to develop a thorough understanding of our company policies and procedures. Initially, your responsibilities will focus on monitoring, observing, maintaining records and reporting concerns.

As you develop your knowledge and confidence, you will gradually take on greater responsibility, including directly addressing attendance, performance and workplace conduct concerns with employees, within your authorised responsibilities. You will be fully supported throughout this process, and significant employment or disciplinary decisions will remain with management.

What We Are Looking For

• Experience in office administration, operations, HR administration or a similar role.
• Strong organisational skills and attention to detail.
• Good written and spoken English and Bahasa Indonesia.
• Confidence working with spreadsheets, reports and employee records.
• A calm, professional and approachable personality.
• Ability to identify problems and recommend practical solutions.
• Confidence communicating with employees at different levels.
• Ability to work independently and maintain confidentiality.

Fairness and impartiality are essential. We are looking for someone who can remain neutral, avoid office politics and treat all employees consistently. Decisions and reports must be based on facts, not personal relationships or opinions.

You must be comfortable representing the interests of the business while ensuring employees are treated fairly and respectfully.

Why Join Us? You will be joining an established international organisation with operations across the UK and several overseas locations.

This is an opportunity to develop your skills, work closely with our UK Head Office and play an important role in improving office operations, team performance and business growth.

If you are organised, proactive, fair-minded and motivated to help a team succeed, we would like to hear from you. Work Location: Jakarta, Indonesia – In Person Job Types: Full-Time, Permanent

Skills: Microsoft Excel, Communication, Public Speaking, Customer Service, Communication Skills, Scheduling, Microsoft Office, Microsoft Word, Administration