Process Manager Service Now M/F Île-de-France - Freelance

Collective.workParisEURESpublished 09/16/2026

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Machine translation — original language: French.Show original

Document and maintain process activities

Establish and communicate process activities to all stakeholders (process managers and actors)

Contribute to the review (governance committee) and improvement of the process by identifying critical or problematic points

Contribute to the planning (PI) of MyITS (ServiceNow)

Coordinate the interfaces between this process and other processes Resolve cross-functional issues (inter-departmental)

Define and update training and communication materials

Report on process effectiveness to management

Monitor and evaluate process performance

Initiate process improvement initiatives by driving regular reviews with process managers and owners

Ensure follow-up of the action plan for process improvement

Coordinate the follow-up of audits and associated action plans for the IT domain (Distributed Services / DS);

Manage the audit calendar by ensuring visibility on key steps, deadlines, stakeholders, and expected deliverables;

Coordinate exchanges with internal and external audit stakeholders, including external auditors such as PwC;

Maintain a consolidated overview of audit findings, recommendations, internal control observations, and corrective actions for the DS scope;

Ensure rigorous follow-up of action owners, deadlines, dependencies, expected evidence, and closure criteria;

Proactively follow up with action owners and challenge progress when it is insufficient, unclear, or insufficiently supported;

Identify overdue actions, implementation risks, bottlenecks, and inadequate corrective plans, and escalate information if necessary;

Develop clear and structured management reports, including for the management team;

Ensure that corrective actions are not only reported, but also effectively implemented, documented, and closed in a sustainable manner.