Support Engineer - Permanent Contract (M/F)

About the company

You will join a team of about ten support specialists, who assist clients in resolving complex technical issues and work in close collaboration with the R&D and systems teams.

Your tasks

You will intervene on support, systems, networks, and infrastructure issues, with a strong international dimension and an environment oriented towards digital content distribution.

Technical Support

• Diagnose and resolve technical incidents to guarantee quality of service for clients.
• Handle requests via a ticketing tool and ensure their follow-up in compliance with SLAs.
• Investigate systems, networks, and application issues.
• Collaborate with R&D, systems teams, and various technical partners to resolve incidents.
• Propose solutions to anticipate or limit incidents.

Technical Client Relations

• Act as the technical point of contact for a portfolio of international clients.
• Ensure regular client follow-up and participate in technical meetings.
• Ensure compliance with service commitments and response times.
• Maintain up-to-date documentation and technical information regarding client environments.

Continuous Improvement

• Perform preventive maintenance operations.
• Identify and propose performance and reliability improvements.
• Participate in installations, commissioning, and technical training.
• Identify and report bugs and recurring issues.
• Produce necessary technical reports.
• Enrich and maintain technical documentation.

Requirements

We are looking for a Support Engineer to join an international team operating in a rich and varied technical environment.

• Higher education in computer science, networks, systems, or an equivalent technical field.
• First experience(s) in an international environment, ideally within a software publisher or a technological environment.
• Strong skills in Linux diagnosis and troubleshooting.
• Good knowledge of IP networks.
• Ability to intervene on systems, networks, and hardware issues.
• Fluent professional English, both written and spoken.

TECHNICAL SKILLS

• Linux
• System diagnosis and troubleshooting
• IP network administration
• Nginx
• OpenSearch
• Prometheus
• High availability / HA
• Storage: NFS, CEPH, S3
• Distributed environments and large-scale infrastructures

SKILLS THAT WILL MAKE A DIFFERENCE

• Experience in a B2B environment
• Knowledge of video technologies
• Mastery of scripting
• Knowledge of Kubernetes
• Experience with web service-based applications
• Knowledge of DASH and HLS protocols

What we offer

Salary: €40,000 - €50,000