Sales Administration Manager (M/F) - CDI
Achil is recruiting on behalf of its client, a French SME designing high-end furniture, a Sales Administration/Customer Service Manager.
You will take charge of a portfolio of clients/orders within the French territory and ensure the smooth running of commercial and logistical operations, with a focus on service excellence.
THE POSITION
Your role Within a small team, you will manage the Sales Administration cycle from A to Z within your geographic scope. Acting as a true conductor, you will guarantee order fluidity, data reliability, and an irreproachable customer experience.
Your missions:
Manage orders
- Receipt, control, and validation of orders in the ERP
- Verification of prices, stocks, lead times, and commercial conditions
- Monitoring of modifications (cancellations, adjustments, substitutions)
Coordinate transport and logistics
- Daily interface with warehouses, carriers, and logistics providers
- Organization and monitoring of national deliveries
- Anticipation of operational risks and management of contingencies
- Participation in the optimization of flows and lead times
Ensure customer follow-up and commercial relations
- Management of customer requests (availability, lead times, order tracking)
- Management of sensitive files with regular information updates
- Interface with partners (agents, distributors, subsidiaries)
Ensure billing reliability
- Preparation and control of invoices
- Verification of files before billing
- Payment follow-up with accounting
Monitor and improve performance
- Monitoring of Sales Administration activities via ERP and Excel
- Construction and updating of dashboards (KPI, lead times, service quality...)
- Analysis of discrepancies and continuous improvement of Sales Administration processes, tools, and methods
Location: Position to be filled in L'Île-Saint-Denis (93) and/or Paris 8.
REQUIRED PROFILE
The profile we are looking for:
- Bac+2/3 in international trade, logistics, or management
- First successful experience in Sales Administration / Customer Relations
The essentials
- Good level of English
- Mastery of Incoterms
- Advanced Excel level (reporting, Pivot Tables)
- Good mastery of an ERP
What will make the difference? A true sense of customer service, rigor, and good organization! The position also involves being able to manage several files in parallel. Having a real interest in continuous improvement is a plus!
Offer & conditions
- Remuneration between 35K€ and 45K€ depending on experience
- Teleworking 1 day per week
- Advantageous health insurance
- Meal vouchers </body>