Consultant IT Operations Essentials - Freelance (M/F)

CONTEXT Within the framework of the deployment of the IT Operations Essentials framework, the organization wishes to strengthen the quality and consistency of its IT operations across all sites and delivery teams. The framework covers 18 ITSM disciplines and defines the practices, minimum requirements, indicators, dashboards, SLA, and governance rules to be applied. Its adoption requires close support for local IT teams, application teams, DTO teams, and business stakeholders. The mission is also part of a context of increasing maturity for sites in the run phase, extending IT OPS coverage with the DPO, deploying IT App for application teams, and ensuring the reliability of data present in VSD.

MISSIONS

• Support the deployment, adoption, and monitoring of the IT Operations Essentials framework with IT and business teams
• Clarify requirements related to the 18 disciplines of the framework
• Enrich and maintain supports, documents, templates, training, indicators, and dashboards
• Conduct IT OPS assessments of the various sites and identify gaps
• Define corrective actions, progress plans, and roadmaps
• Lead operational meetings with sites in the run phase
• Support local IT teams and delivery teams in implementing the expected practices
• Monitor maturity levels, results, and the progress of action plans
• Handle requests from sites and escalate quality issues when necessary
• Develop ITSM culture and agile practices within IT and business teams
• Ensure coordination between IT operations management, local teams, and business stakeholders
• Contribute to the extension of IT OPS coverage with the DPO
• Support the implementation of IT App with application teams
• Maintain data quality in VSD and handle new requests related to the tool

TOOLS & ENVIRONMENT

• IT Operations Essentials framework covering 18 ITSM disciplines
• VSD tool for data management
• ITSM methodologies and agile practices
• Collaboration with local IT teams, application teams, DTO teams, DPO, and business stakeholders

WORKING CONDITIONS

• Hybrid working mode: 3 days on-site and 2 days remote work
• Fluent English required
• Experience in an international environment necessary

1. Fluent English required
2. Experience in an international environment