Collections Officer

Reporting To: Collection Manager

Job Summary

• The Credit Recovery Officer is responsible for managing the overdue accounts, contacting customers to recover outstanding debts, negotiating arrangements and minimizing bad debts exposure while complying with company policies and client’s Service Level Agreement (SLA).

Key Responsibilities

• Monitor and manage assigned portfolio of overdue accounts.
• Contact customers via phone, email, and written correspondence regarding outstanding payments.
• Negotiate repayment plans and settlement arrangements.
• Maintain accurate records of collection activities and customer communications.
• Follow up on payment commitments and recovery actions.
• Assign uncontactable accounts for next course of action.
• Ensure compliance with PDPA and company procedures.
• Ensure Key Performance Indicators (KPIs) and productivity thresholds are met.
• Any assignedad-hoc duties.

Skills & Competencies:

• Negotiation and persuasion skills
• Strong verbal and written communication
• Strong conflict resolution and problem-solving skills.
• Proficiency in Microsoft Excel and Office applications
• Time management and organizational skills
• Ability to work with minimal supervision, and a team player

Requirements:

• Minimum GCE 'N'Level, 'O' Level, Nitec, Higher Nitec, or equivalent.
• At least 1 – 2years of experience in debt collection, customer service, telemarketing, credit control or related functions.
• Candidates without relevant education qualifications but with strong collections of experience are welcome to apply.
• Proficiency in multi-lingual is an advantage.
• Self-motivated, results-oriented and able to work under pressure to achieve collection targets.