Administrative & Operations Officer
Job Description
- Serves as first point-of contact for all incoming/outgoing files from the client
- Serves as liaison support for the Mediators
- Serves as the medium to triages all calls, files, and mails between clients, mediators, customers & management
- Primary administrative contact and provides day-to-day transactional support to the collection system for the team
- Import of Daily Assignment & Payment Files from Client
- Preparation of Demand Letter
- Monthly Billing Invoices Submission
- Monitoring of Mediator / Inventory Queue, and maintains a healthy inventory by conducting regular checks
- Submission of Status Report & Closure of account to Clients
- Ensuring SLA & SOP are met with compliance
- Facilitate & Assist in Mediators or Clients request of Account Queries
- Other Administrative Task
Requirement
- Proficient in MSOffice and Excel
- Able to multi-tasking
- Good communication skills and customer oriented
- Shows initiative, responsible, team player, good problem-solving and decision-making skills.
Benefits: -
- Government-Mandatory Leaves (Maternity Leave, PaternityLeave, Childcare Leave, Extended Childcare Leave, Outpatient Sick Leave,Hospitalization Leave)
- Annual Leaves (capped to 20-days)
- Compassionate Leave (capped to 3-days)
- Marriage Leaves (3-days)
- Birthday Leave (1-day)
- Examination Leave (1-day)
- National Service Leave
- Off-In-Lieu to credit if Public Holiday falls on aSaturday.
- Covered with Insurance (Group Hospitalization &Surgery, Group Term Life & Group Personal Accident)
- Staff referral program fee of $500.00 for every successfulreferral (subjected to company’s terms and conditions).
- Salary increments after successful confirmation based on individual’s performance.
- Opportunity of career growth
5-daysworking
Nearest MRT:MacPherson Exit B