Sales Administrator

Sales Administration and customer support

Processing and managing customer orders from receipt to dispatch

Managing internal portals, producing route cards & reviewing customer contracts

We are excited to be working exclusively with this Poole based company, to recruit a proactive and highly organised Sales Administrator / Sales Coordinator for their team. This is a fantastic opportunity for someone who enjoys working in a busy environment, managing customer orders, liaising with production and providing first-class customer service. Ideally, you will have experience of working within an engineering / manufacturing / Production environment and enjoy coordinating customer orders from receipt through to dispatch.

THE SALES ADMINISTRATOR POSITION:

You will provide key sales administration and customer service support, ensuring customer orders are processed accurately, tracked effectively and delivered on time. Your responsibilities will include:

• Processing and managing customer orders from receipt through to dispatch.
• Reviewing customer purchase orders and contracts , ensuring approvals and credit checks are completed.
• Producing internal work route cards for new orders.
• Liaising with production and internal teams to agree manufacturing and dispatch dates.
• Monitoring orders and proactively managing on-time delivery and dispatch .
• Communicating directly with customers regarding order progress, delivery dates and delays.
• Acting as the first point of contact for customer queries and issues .
• Providing excellent pre-sales and post-sales customer service.
• Generating invoices and maintaining accurate sales records.
• Maintaining customer information, product price lists and internal systems.
• Managing sales administration documentation, including scanning, filing and updating records.
• Supporting occasional customer site meetings, providing progress updates and reports.
• Completing internal audits in line with the company schedule.

THE IDEAL CANDIDATE:

We are looking for an organised, reliable and customer-focused individual with previous experience in Sales Administration, Sales Support, Internal Sales Coordination, Customer Service or Order Processing . Ideally, you will have worked within an engineering, manufacturing or technical environment and understand the importance of accurate administration, process management and meeting customer deadlines.

• Previous Sales Administrator / Sales Support / Customer Service experience.
• Experience in engineering, manufacturing or a technical environment is desirable.
• Excellent communication and customer service skills.
• Strong organisation and attention to detail.
• Experience managing customer orders and purchase orders.
• Good process management skills.
• Ability to coordinate with internal teams and external stakeholders
• Confident dealing directly with customers (In person, Via email and over the phone)
• Proficient IT and administration skills and experience of working on ERP / CRM systems.
• A proactive approach with the ability to manage multiple priorities.

WHAT IS IN IT FOR YOU?

• Competitive salary up to £35,000, depending on experience.
• Full-time, permanent position.
• Early finish every Friday.
• Free on-site parking.
• Additional company benefits (Including Death in Service, Pension, Social events)
• An opportunity to join a growth focused, financially stable organisation who genuinely invest and support their team.
• Excellent opportunity for career development and progression .

If you are an experienced Sales Administrator, Sales Coordinator, Sales Support Administrator or Customer Service Administrator looking for your next opportunity in Poole, apply today!