Convenience Store Manager

The Role Oversee the daily operations of the convenience store and ensure smooth store functioning during assigned shifts

Lead, supervise, train, and motivate store team members to achieve operational and customer service standards

Manage staff scheduling, attendance, and manpower deployment based on operational requirements

Ensure high standards of customer service and handle customer feedback or escalations professionally

Monitor sales performance and support initiatives to drive sales and profitability

Manage inventory levels, stock ordering, replenishment, stock rotation, and wastage control

Ensure store merchandising, promotional displays, and pricing are properly executed

Maintain cleanliness, housekeeping, and food safety / hygiene standards within the store

Ensure compliance with company SOPs, workplace safety requirements, and regulatory guidelines

Handle cash management duties including cashier balancing, petty cash, and sales reconciliation

About You Minimum ITE / NITEC qualification preferred

Relevant supervisory or managerial experience in convenience retail, supermarket, F&B, or retail operations preferred

Strong leadership, interpersonal, and communication skills

Customer-oriented with good problem-solving abilities

Able to work in a fast-paced retail environment and manage multiple operational priorities

Comfortable handling cash management and basic administrative duties

Able to work rotating shifts, including weekends, public holidays, and overnight shifts where required

Comfortable with prolonged standing, movement, and light manual handling duties

Basic computer literacy and familiarity with POS systems will be an advantage