Export Assistant M/F (M/F)

The COFEL Group is the leading bedding group in France, thanks to its three highly renowned brands: Bultex , Epéda and Mérinos .

The group's mission is to contribute to the well-being of its consumers by improving the quality of their sleep through the design, manufacture, and marketing of innovative quality products.

A human-sized company, the business attaches great importance to respecting its values of excellence, conviviality, and team spirit.

We offer you the opportunity to join our teams and thus contribute to the future successes of the Group.

Based at our site in Criquebeuf-sur-Seine (27), in Haute-Normandie, you will carry out all or part of the following missions depending on the distribution of tasks within the department:

Administrative management of a client portfolio:

• You manage orders via various means of communication: you inform clients (prices, deadlines, products), record orders and deadlines, and ensure timely deliveries in liaison with the planning and transport services; you enter and transmit the necessary elements for delivery and invoicing
• You process the file of shortages and backorders to manage order deadlines and inform clients
• You process daily requests in the ERP
• You perform analyses, monitoring, and simple reporting on the department's activity (orders, SAV, disputes) regularly or occasionally at the request of your management
• You perform other administrative tasks inherent to the position: filing, electronic archiving
• You provide administrative support to the sales teams (sending documentation, disseminating information, validating expense reports) and assist in implementing promotional operations by applying promotional codes for ongoing commercial operations to orders
• You manage external services (assembly, bedding installations)
• You draft agreement and rate sheets
• You verify export legal notices and coordinate files

After-Sales Service:

• You process after-sales service requests by applying the group procedure: analysis of files, request for elements
• You analyze and record disputes related to orders or deliveries
• Telesales/ Consumer relations/ Staff sales/ Marketing operations

With higher education (Bac+2/3) in international commerce / export (ideally), you hold a successful first experience of at least 2 years in a similar position in sales administration, export logistics, or customer service.

You are proficient in office tools (Excel, Word) and CRM and ERP software.

Excellent organization, great rigor, and a keen sense of detail are necessary to ensure the monitoring of orders and deliveries.

Excellent interpersonal skills, listening skills, and the ability to engage in dialogue are essential to interact effectively with clients, internal departments, and external partners.

A good command of professional English is necessary to communicate with international clients and partners (written exchanges). An ability to work in a team and to adapt to evolving processes is also required.

Want to participate in the creation of tomorrow's dreams? Then apply quickly!