Account Manager
Company description
At Coface, we've been managing credit risk for more than 75 years to help companies navigate and grow in an uncertain and volatile environment.
We act for trade.
As a global leading player in trade credit risk management, we support the growth of 100,000 clients across some 200 markets.
Whatever their size, location or sector, we offer companies a full range of solutions: trade credit insurance, business information, debt collection, single risk insurance, surety bonds, factoring.
Every day, we leverage our unique expertise and cutting-edge technology to make trade happen, in both domestic and export markets.
Commitments
Diversity, equity, and inclusion
Coface is fully committed to creating a work atmosphere that respects the individualities and diversity of its teams. Given the nature of its business, which operates across a global scope, Coface must remain a multicultural company. To that end, employees must benefit from an inclusive and non-discriminatory work environment. This allows for collaborative and fruitful work between teams representing 80 nationalities and working in 58 countries.
Coface has been focusing in particular on gender equity and gender balance in career opportunities, and diversity in senior management roles. Coface has initiated numerous action plans in that field, together with indicators for monitoring progress.
Accordingly, diversity and inclusion are a key component of the group human resources strategy. Coface work environment must be seen as inclusive and the company as a place where employees can thrive and contribute their authenticity to their professional activities.
To that end, Coface has introduced training and awareness-raising initiatives to encourage the transformation of the corporate culture towards greater openness to diversity.
Career growth and learning
At Coface, we strive to establish and develop a lasting relationship of trust, encouraging integration, and supporting professional development; these are our priorities and commitments.
We have a dedicated program called "Move & Grow" to boost internal mobility. In fact, we believe in internal mobility as an accelerator of career growth, as much as a fantastic opportunity to learn and grow from a more personal standpoint. We encourage you to seize every opportunity to get out of your comfort zone, by changing jobs and taking on new responsibilities.
In parallel, we have a program dedicated to new comers, which provides access to all the information necessary for integration and allows them to follow a path marked out by individual meetings, immersive experiences, training and informal sharing moments. Furthermore, in order to continually develop your individual talent, we have a digital training platform with a wide range of content which encourages the sharing of exchanges and experience between the group's employees. We also have mentoring programs and much more to support your career development.
Job description
Role overview
Coface is seeking a Coface Global Solutions (CGS) Account Manager to manage and grow key client relationships within the CGS portfolio. This role is responsible for driving client retention, revenue growth, and customer satisfaction while ensuring profitability and alignment with Coface's risk and underwriting standards.
Key objectives (mission)
Manage and develop relationships with key clients and their intermediaries
Maximize revenue and retention of profitable clients within the CGS portfolio, considering loss ratio and RWE
Enhance customer experience by promoting Coface products and increasing cross-selling and upselling opportunities
Main responsibilities
- CGS marketing action plan implementation
Contribute to the design and execution of the CGS Marketing Action Plan
Support targeted initiatives to grow and saturate the CGS portfolio
Build and maintain market intelligence within the CGS segment
Ensure accurate reporting and updates in relevant tools
- Customer relationship management
Maintain proactive and regular communication with clients and intermediaries
Develop strong, trust-based relationships with key stakeholders
Conduct client meetings, presentations, and regular follow-ups
Respond promptly to client queries and provide high-quality service
Advise clients on optimal coverage solutions
Prepare proposals, bids, and price quotations
- Portfolio management
Act as the central point of contact for assigned clients and intermediaries
Deliver renewal revenue and drive portfolio growth and profitability
Coordinate with internal stakeholders (underwriting, risk, commercial teams) for proposals and renewals
Maximise client satisfaction and ensure high renewal rates
Promote cross-selling and added-value services across all product lines
Monitor sales performance against targets
Expand existing programs to uninsured entities within client groups
Support regional teams in program expansion and saturation
- Market knowledge
Maintain strong knowledge of market trends, economic conditions, and competitors
Ensure full understanding of Coface products and services
Promote CGS programs through regular client engagement
Collaborate with marketing teams on campaigns, events, and client surveys
- Communication & coordination
Provide regular feedback to management on client needs, market trends, and opportunities
Coordinate internal stakeholders to ensure efficient and high-quality service delivery
Represent Coface at external events to build business relationships and brand presence
- Underwriting collaboration
Ensure sound commercial underwriting practices in line with Coface standards
Work closely with underwriters to adjust policy terms as needed
Balance commercial objectives with risk considerations
- Risk management & compliance
Share ownership of portfolio loss ratio with the risk team
Ensure profitable portfolio performance
Adhere to Coface policies and regulatory compliance standards
Experience
5 to 10 years of experience in account management within the insurance industry. Strong experience in credit insurance is preferred.
Skills & competencies
Strong relationship management and negotiation skills
Commercial expertise with a focus on profitability and client retention
Ability to manage complex international client programs
Solid understanding of the current economic environment and its impact on the market
Technical knowledge
Contract management expertise, including renewals and full contract lifecycle
Comfortable with technical policy wording and insurance structures
Key success factors
Ability to build long-term client relationships
Strong portfolio management and commercial performance
Effective internal coordination and stakeholder management
Proactive approach to business development and cross-selling
Qualifications
Degree in finance, business administration, economics, banking or equivalent.
Additional information
A culture focused on teamwork, continuous learning, and professional development
Competitive base salary plus performance-based bonus
Comprehensive benefits package, including health insurance