Hotel Operation Manager

Company Overview

Hotel Clover 769 North Bridge Road is a boutique hotel located in Kampong Glam, Singapore, offering a refined experience that blends simplicity with luxury in a dynamic hospitality environment.

Job Summary

We seek a hands-on Hotel Operations Manager to lead daily hotel operations across departments, enhance service quality, and collaborate with teams and service providers to deliver exceptional guest experiences and operational excellence.

Responsibilities

• Oversee daily operations of Rooms, Food & Beverage, Housekeeping, Engineering, Security, and outsourced services to ensure seamless hotel functioning
• Manage Front Office, Housekeeping, and other operational teams to maintain high service standards and operational efficiency
• Identify and implement improvements in operational productivity, cost control, sustainability, and guest satisfaction
• Support Front Office staff with guest check-ins, check-outs, inquiries, and special requests to enhance guest experience
• Address guest feedback and complaints promptly with professional service recovery actions
• Assist in staff scheduling, manpower planning, and daily operational coordination to optimize workforce deployment
• Supervise and mentor team members to uphold service quality, operational standards, and productivity targets
• Facilitate staff training, onboarding, and performance monitoring to develop team capabilities
• Coordinate with outsourced service providers and contractors to ensure compliance with service agreements and operational requirements
• Monitor operational issues and coordinate timely corrective actions to maintain smooth hotel operations
• Respond effectively to operational emergencies, unexpected situations, or manpower shortages as needed
• Maintain clear communication and coordination between operational departments and hotel management
• Perform additional duties as assigned by the Hotel Manager or General Manager

Preferred competencies and qualifications

• Relevant experience in hotel operations, hospitality, or related operational management roles
• Familiarity with hotel operational standards, guest flow management, and team supervision, preferably with Duty Manager, Assistant Operations Manager, or Front Office leadership experience
• Strong leadership, communication, and stakeholder management skills to lead diverse teams and collaborate with internal and external partners
• Proactive, hands-on approach with strong problem-solving skills to manage fast-paced operational challenges calmly and effectively
• Knowledge of manpower planning, cost control, and operational efficiency principles
• Willingness to work shifts, including weekends and public holidays
• Proficiency in English; additional language skills are advantageous but not mandatory

Other Information

Benefits

• Competitive salary package
• Performance-based incentives, where applicable
• Annual leave and medical benefits
• Training and professional development opportunities
• Career progression within hotel operations
• Staff meals and benefits, where applicable
• Supportive and collaborative work environment
• Opportunity to work in a dynamic, multicultural hospitality setting

How to Apply

Interested candidates are invited to submit their CV/resume along with relevant qualifications and employment experience. We welcome applicants with strong hotel operations experience seeking broader operational leadership roles.