Supervisor / Assistant Manager

Bakery Supervisor / Assistant Manager Company: Cloudmills Bakery Location: Singapore Employment Type: Full-time Working Hours: 5 days shift work Salary: Competitive, based on experience About Cloudmills Bakery Cloudmills Bakery is a modern bakery focused on quality products, warm hospitality and an approachable customer experience. We are looking for a hands-on Supervisor / Assistant Manager to join our team and play an important role in the day-to-day running of the bakery. This is a customer-facing leadership position suited to someone who enjoys working with people, has strong attention to detail and is comfortable taking ownership of daily operations. About the Role As the Bakery Supervisor / Assistant Manager , you will support the management team in overseeing daily bakery operations and ensuring that customers receive a consistently high-quality experience. You will supervise the front-of-house team, ensure products are presented and replenished properly, manage daily opening and closing procedures, and help maintain smooth communication between the bakery and kitchen/production team. The ideal candidate is hands-on, responsible and commercially minded , with a genuine passion for hospitality and good food. Key Responsibilities Daily Operations Assist the management team in overseeing the day-to-day operations of the bakery.

Ensure the bakery is properly prepared before opening and efficiently closed at the end of the day.

Maintain high standards of cleanliness, organisation and presentation throughout the bakery.

Ensure products are displayed attractively, properly labelled and adequately replenished.

Monitor product availability throughout the day and coordinate with the production team on replenishment requirements.

Ensure operating procedures and service standards are consistently followed.

Identify and resolve operational issues promptly.

Customer Service Provide warm, friendly and professional service to customers.

Lead by example in delivering a high standard of hospitality.

Assist customers with product recommendations and answer questions regarding bakery products and ingredients.

Handle customer feedback, requests and complaints professionally.

Build relationships with regular customers and encourage repeat visits.

Ensure the overall customer experience reflects the standards and values of Cloudmills Bakery.

Team Supervision Supervise and support service crew and junior team members during daily operations.

Allocate duties and ensure sufficient manpower during each shift.

Conduct daily team briefings and communicate operational priorities.

Train new team members on service standards, product knowledge and operating procedures.

Monitor staff performance, punctuality, grooming and overall conduct.

Provide feedback and coaching to team members where required.

Foster a positive, professional and collaborative working environment.

Sales & Cash Management Support the team in achieving daily and monthly sales targets.

Monitor daily sales and identify opportunities to improve sales performance.

Ensure accurate handling of cash, card and digital payments.

Perform cash reconciliation and report discrepancies promptly.

Ensure proper use of the POS system and adherence to payment procedures.

Assist with promotions, seasonal products and other sales initiatives.

Inventory & Cost Control Monitor inventory levels of bakery products, packaging and front-of-house supplies.

Assist with stock taking and inventory reconciliation.

Monitor product wastage and identify opportunities to reduce unnecessary wastage.

Ensure products are properly stored, labelled and handled.

Report low stock, damaged products or discrepancies to the relevant team.

Assist with receiving deliveries and checking quantities and quality where required.

Food Safety & Hygiene Ensure the bakery maintains high standards of food hygiene, cleanliness and safety.

Ensure proper food handling, storage and display procedures are followed.

Ensure cleaning schedules and daily hygiene procedures are completed.

Report equipment, maintenance or safety issues promptly.

Ensure compliance with relevant Singapore food safety and workplace safety requirements.

Requirements Minimum 2–3 years of experience in F&B, bakery, café, retail or hospitality operations.

Previous supervisory or team leadership experience is preferred.

Bakery, café or specialty food experience is an advantage.

Strong customer service and communication skills.

Comfortable leading a team and taking responsibility for daily operations.

Good understanding of POS systems, cash handling and basic inventory management.

Able to work in a fast-paced environment and handle multiple priorities.

Good attention to detail and a strong sense of ownership.

Positive, energetic and approachable personality.

Willing to work shifts, weekends and public holidays.

We Are Looking For Someone Who Is Hands-on – Willing to jump in and help the team during busy periods rather than simply supervise from the sidelines. Customer-focused – Takes pride in creating a welcoming experience and building relationships with customers. Responsible – Can be trusted to take ownership of the bakery's daily operations. People-oriented – Able to motivate, coach and support team members. Commercially aware – Understands the importance of sales, productivity, wastage and cost control. Detail-oriented – Maintains high standards for product presentation, cleanliness and service. What We Offer Competitive salary based on experience and capabilities.

Performance incentives.

Staff meals and benefits.

Training and development opportunities.

Opportunities for career progression within a growing F&B group.

A friendly and collaborative working environment.

Opportunity to be part of the growth and development of Cloudmills Bakery.

If you are passionate about hospitality, enjoy working with people and want to take ownership of a bakery's daily operations, we would love to hear from you.