Technical Support

Cleva Solutions is a company specialized in the development of software solutions for the insurance sector. With more than 40 years of experience, we are a market leader, offering an integrated and modular platform that covers everything from policy management to risk assessment and customer service.

Cleva solutions are based on advanced technologies, which contribute to operational optimization, the acceleration of decision-making processes, and the improvement of the user experience, focusing on the life and non-life insurance markets.

At Cleva, there is always a place reserved for determination, irreverence, talent, and curiosity in areas as different as Application Development, Product Management, Project Management, Solution Implementation, Customer Support, among others.

Here you can make a difference, while growing and developing your career thanks to our training and development programs. Insurance technology is at the center of innovation and is imbued with continuous intellectual and technological challenges.

In this sense, we are recruiting for Cleva's facilities in Porto (headquarters):

TECHNICAL SUPPORT

WHAT WE HAVE TO OFFER:

• Continuous learning and development environment, which promotes innovation, creativity, and proactivity;
• Varied offers considering the team's well-being (flexible hours, hybrid work model, training, sports and team building activities, employee benefits platform, etc.);
• Integration into a multidisciplinary, results-oriented, collaborative team that is passionate about what they do;
• Solid, recognized company, with prominent clients and a specialist in its field of operation;
• Culture based on knowledge sharing, responsibility, success, and excellence in everything we are and do.

RESPONSIBILITIES:

• Installation, configuration, integration, and testing of components, programs, and application modules based on available documentation or accompanied by a senior technician;
• Diagnosis of incidents in the application modules installed at clients;
• Ability to resolve requests of medium complexity autonomously;
• Preparation and validation of documentation for the Knowledge Base;
• Collaboration in internal training and providing support to client users;
• Participation and provision of customer support services, whenever requested;
• Preparation of periodic service provision reports;
• Occasional travel to national and international clients;
• Adding all minimum information necessary for a successful triage;
• Communicating the resolution of requests to the client.

PROFILE:

• 12th year (IT technical-professional) or bachelor's degree in the IT area;
• Knowledge of insurance (preferred);
• English level A1;
• ITIL Foundation (preferred);
• Analytical capacity;
• Learning capacity;
• Communication and presentation skills;
• Good time management, flexibility, and adaptation skills;
• High sense of responsibility;
• Team spirit;
• Basic knowledge of DB2 and/or SQL Server.

If you meet the above requirements, send your application to jobs.cleva.pt@cleva-solutions.com, indicating the reference -Technical Support- and attach your curriculum vitae.

Applications open until July 13th.