Founding Operations & Customer Growth

ABOUT THE ROLE

This is a first dedicated operations and customer growth hire, working directly with the founding team to onboard and expand a portfolio of 40+ B2B clients. You will build the systems and processes that power customer success at scale, laying the operational foundation for an early-stage AI content platform in the enterprise space.

WHAT YOU'LL DO

• Own onboarding and ongoing relationships for a growing roster of B2B clients, serving as the primary point of contact throughout the customer lifecycle.
• Design and build operational playbooks, workflows, and customer health frameworks from the ground up.
• Develop an AI-native operating system capable of scaling customer operations from dozens to thousands of accounts.
• Communicate AI-powered workflows clearly and credibly to both technical and non-technical stakeholders.
• Define and track ROI metrics and customer health indicators, and translate customer feedback into actionable product improvements.
• Collaborate closely with the founders on go-to-market strategy and operational priorities.

WHAT WE'RE LOOKING FOR

• Fluency in both German and English is required, as the customer base is primarily German-speaking.
• Around 0.5 to 1+ years of experience in a startup environment, in customer success, account management, consulting, or a high-ownership GTM role.
• A track record of owning customer relationships end-to-end in a B2B context.
• Demonstrated ability to build structure from scratch, whether a process, a playbook, or a team.
• Strong analytical and project management skills, with experience delivering complex work across multiple stakeholders.
• Comfort explaining AI concepts simply and credibly to a range of audiences.
• Background in service or hospitality (such as hotel operations) is a plus.
• Experience defining customer health frameworks or ROI metrics, or the product sense to reproduce a bug and write a clear engineering ticket, is a plus.
• Non-academic and vocational backgrounds are warmly welcomed.

COMPENSATION & BENEFITS

• Base salary: EUR 70,000 to EUR 110,000 depending on profile.
• Equity: 0.25% to 0.75% VSOP depending on profile strength.
• Visa sponsorship is not available for this role.

LOCATION

On-site in Munich, Bavaria, Germany.