Client Services

Your responsibilities o Providing support to clients in the daily use of Clearstream Banking products and services. o Investigating, tracking, recording, and resolving any inquiries (inquiries raised by the client are received via telephone or e-mail).

Your profile o University education in finance, economics, IT, or equivalent education with professional experience. o Personal skills: High degree of responsibility and result orientation. Strong personality, focused on results and achievements. Not afraid of constant changes, seeking personal and professional challenges. o Analytical skills: High ability to solve problems with developed analytical skills and thorough understanding of process flows; ability to tackle known and unknown issues thanks to good conceptual thinking, organizational and communication skills, and strong learning / development potential. o Interpersonal skills: Advanced service orientation with excellent telephone presence, high communication skills, and a strong ability to work in a constantly changing and potentially stressful environment, with direct client contact and potential financial impacts. o Flexibility to occasionally travel to other Deutsche Börse locations (Frankfurt / Luxembourg). o Fluent English, German is an advantage