PL Service Desk Analyst
Job Description The PL Service Desk Analyst's mission is to ensure excellence in remote user support, solving incidents and requests quickly and efficiently, ensuring service continuity and high system availability.
Responsibilities and assignments User Support:
- Perform
the creation of packages and the publication of applications (MSI/EXE) following the defined standards for corporate distribution;
- Execute
mass software deployments, OS reinstallation, and activities related to the device lifecycle;
- Conduct
operating system, driver, and Microsoft security patch update cycles, ensuring compliance with established SLAs;
- Implement
workstation configurations, GPOs, and corporate agents using SCCM and Intune;
- Operate
and support technologies such as BitLocker, LAPS, and Microsoft Defender;
- Handle
incidents and service requests following ITIL practices and defined operational procedures;
- Perform
reconciliation and validation of applied solutions before closing tickets;
- Escalate
complex cases to higher-level teams with all necessary evidence and information;
- Maintain
updated hardware and software inventory information in ServiceNow and the corporate CMDB;
- Generate
operational and compliance reports for SCCM and Intune environments;
- Act
together with internal teams and partners to enable installations, remote configurations, and administrative access;
- Execute
and adapt existing PowerShell scripts for routine and operational activities.
Requirements and qualifications Mandatory:
- Experience
between 2 and 4 years in End User Computing (EUC) operations or endpoint management;
- Availability to work from 1:00 PM to 10:00 PM, Monday to Friday;
- Practical knowledge in:
- Microsoft
SCCM;
- Microsoft
Intune;
- Windows
Client OS;
- Entra
ID (Azure AD) Fundamentals;
- ServiceNow.
- Knowledge
of PowerShell for script execution and adaptation;
- ITIL v4 Foundation
Certification;
- MD-102
Certification (Desirable)
- Fluent
English for acting in a global corporate environment.
Additional information Benefits and Perks:
- Breakfast
with bread and fruit
- Hybrid
Work Model
- Salary
advance
- Medical
assistance
- Dental
assistance
- Life
Insurance
- Childcare
allowance
- Food
voucher
- Meal
voucher
- PLR
- Transportation
voucher
- Payroll
loan
- Partnerships
with English schools, Colleges, Pet assistance, among other perks