Supervise daily housekeeping operations to ensure guest rooms, public areas, and back-of-house areas are maintained in accordance with the hotel’s cleanliness, hygiene, and presentation standards
Lead, supervise, and support Housekeeping Attendants in their daily duties, while conducting regular inspections of guest rooms and public areas to ensure quality standards and maximum guest satisfaction are met
Perform relief duties as a Public Area Attendant (PA) and Room Attendant (RA) when required, ensuring consistent housekeeping standards and smooth daily operations.
Coordinate closely with the Front Office team on room status updates, room readiness, guest requests, and special arrangements
Attend to guest requests, feedback, and complaints promptly and professionally, ensuring timely follow-up and satisfactory resolution
Report maintenance defects and repair requirements to the Engineering team and follow up to ensure timely rectification
Monitor housekeeping supplies, linen inventory, cleaning materials, and equipment to ensure proper usage, storage, and availability
Ensure housekeeping equipment, tools, and cleaning chemicals are used, stored, and maintained safely and correctly
Assist in staff training, orientation, coaching, and performance monitoring to maintain service quality and operational efficiency
Maintain accurate housekeeping records, room inspection reports, attendance records, inventory records, and other departmental documentation as required
Ensure compliance with hotel policies, standard operating procedures (SOPs), hygiene requirements, workplace health and safety standards, and emergency procedures
Other housekeeping-related duties as assigned by the management
Requirements
Minimum 2 years of experience in a housekeeping supervisory role within the hotel or hospitality industry
Experienced in guest room cleaning, public area maintenance, and housekeeping operations
Proficient in Microsoft Office and familiar with housekeeping management systems
Willingness and ability to perform relief duties as a Public Area Attendant (PA) and Room Attendant (RA) when operationally required
Strong attention to detail, with the ability to maintain high standards of cleanliness, hygiene, and presentation
Good leadership, communication, and interpersonal skills, with the ability to guide, motivate, and work effectively with a diverse team
Strong organisational and problem-solving skills, with the ability to prioritise tasks and work under pressure in a fast-paced hotel environment
Guest-oriented, responsible, proactive, and committed to delivering excellent service and creating a comfortable guest experience
