Staff Customers and Claim (Wangnoi)

Responsibilities

Receive, check, and process claim cases accurately and within the required timeline. Review claim documents and supporting evidence to ensure completeness and accuracy. Coordinate with customers, suppliers, transport teams, warehouse operations, and related departments regarding claim issues. Follow up on claim status and update relevant parties until the case is completed. Collect claim data, identify recurring issues, and support basic analysis of claim trends. Verify operational data before preparing claim reports. Prepare daily, weekly, or monthly claim reports as assigned. Monitor delivery issues, damages, shortages, overages, or incorrect shipments related to claims. Escalate urgent or complex claim cases to supervisors or managers for further action. Maintain claim records and documentation properly for tracking and audit purposes. Support improvement activities to reduce repeated claim issues and improve service quality.

Qualifications: Bachelor’s degree in Business Administration, Logistics, Supply Chain Management, or a related field. Experience in claims handling, customer service, coordination, or operation administration will be an advantage. Good communication and coordination skills with customers, suppliers, and internal departments. Strong attention to detail with the ability to review documents and data accurately. Ability to follow up on tasks, solve problems, and manage time effectively. Good command of Microsoft Office, especially Excel. Responsible, able to work under pressure, and capable of prioritizing tasks. Experience in logistics, warehouse, transportation, or distribution center business will be an advantage. Able to work 6 days per week and flexible to work in shift schedules as required by the operation.