Section Manager - Claims (Wang Noi)

Your tasks

We are looking for an experienced Section Manager - Claims to lead our claims department. You will be responsible for overseeing the entire claims process, ensuring accuracy, efficiency, and compliance with company policies and legal standards. The ideal candidate will possess strong leadership skills and a strategic mindset to optimize claims operations and enhance customer satisfaction.

Team Leadership: Supervise and provide technical guidance to the claims team; manage performance evaluations and staff development.

Claims Authorization: Review and authorize high-value or complex claims that exceed the authority levels of junior staff.

Operational Excellence: Monitor workflow to ensure all claims are processed within the established Service Level Agreements (SLA).

Dispute Resolution: Handle escalated cases and negotiate settlements for sensitive or disputed claims to reach a fair resolution.

Data Analysis & Reporting: Analyze claims trends and loss ratios to identify risks or potential fraud; present findings and process improvements to senior management.

Compliance & Audit: Ensure all claims activities adhere to insurance regulations, internal audits, and company ethical standards.

Stakeholder Management: Coordinate with legal counsel, external adjusters, and other departments to streamline the claims lifecycle.

Requirements

1. Education: Bachelor’s degree or higher in Law, Business Administration, Insurance, or a related field.
2. Experience: At least 5–7 years of experience in claims management, with a minimum of 2 years in a supervisory or managerial role.
3. Technical Skills: * Strong knowledge of insurance policies, liability laws, and claims procedures. Proficiency in MS Office (Excel/PowerPoint). Data analytics skills (e.g., Power BI or Tableau) are a significant advantage.
4. Soft Skills: Excellent negotiation and conflict-resolution skills. Strong analytical thinking and decision-making capabilities under pressure. Professional communication skills in both written and spoken English.
5. Attributes: High integrity, detail-oriented, and a proactive leadership style.