Data Quality Analyst - ArborSafe

We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.

Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration.

As a company, we’re passionate about what we do and the citizens we help to serve. If you too would like to help champion the use of technology in public services, to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities.

Why you will love this opportunity as Data Quality Analyst at Civica

This is a detail-focused role within our ArborSafe Production team, helping ensure the arboricultural data and reports we provide to customers are accurate, consistent and ready for delivery. You will review information collected by field arborists, identify errors or gaps, resolve queries and turn reviewed data into clear, professional customer reports.

A significant part of the role involves proofreading and document quality assurance. You will check spelling, grammar, formatting, pagination, headings, tables, images and project details, while ensuring reports accurately reflect the underlying source data. Your work will help reduce rework, improve delivery times and support reliable outcomes for customers managing tree-related risk across their sites.

This opportunity will suit someone who enjoys structured, methodical work and takes pride in getting the details right. You do not need an arboricultural qualification. Training on ArborSafe systems and processes will be provided, with technical matters referred to qualified specialists.

On a day to day, what you will be doing:

• Review, validate and edit tree inventory and assessment data collected by field arborists, checking for completeness, consistency, anomalies and incorrect formatting.
• Proofread and finalise customer reports, carefully checking spelling, grammar, document structure, pagination, headings, tables, images and presentation.
• Confirm customer, site and project details are accurate and consistent across reports and supporting files.
• Identify unclear, incomplete or conflicting information, document queries clearly and work with arborists or technical contacts to resolve them.
• Apply review checklists, templates, naming conventions, quality standards and document-control requirements consistently.
• Manage assigned priorities and maintain accurate job status information to support agreed production schedules and customer delivery timeframes.
• Escalate matters requiring arboricultural judgement or unresolved quality concerns, while protecting the integrity of the original technical assessment.
• Contribute practical ideas that improve report quality, workflow consistency and efficiency across the Production team.

Requirements

What you will do to be successful in this role

• Exceptional attention to detail and a methodical approach to reviewing data and documents.
• Strong proofreading, editing, grammar and written communication skills.
• Experience in data quality, quality assurance, auditing, proofreading, document review, report production, technical administration or a comparable role.
• The ability to interpret structured or technical information, follow defined standards and recognise when clarification is required.
• Proficiency in Microsoft Word and Excel; experience with Adobe Acrobat Pro is highly regarded.
• Strong organisation and time-management skills, with the ability to balance quality and deadlines in a high-volume environment.
• Confidence working autonomously within established processes, while seeking guidance when requirements are unclear.
• Experience with workflow, document-management or proprietary software is helpful, but training will be provided.

Benefits

Why you'll love working with us

We know that when our people are happy, they will work better and have greater work satisfaction. Here's what you can expect:

We're all different - and we love this about us.

• Inclusive environment - We provide an inclusive, safe and welcoming environment to all Civicans. There are opportunities to help you grow and be your best.
• Giving culture - We encourage you to give back through benefits such as our Days of Difference leave, where you can volunteer for a charity of your choice.
• Flexible work - We have the technology and tools to support you to work from home and come into our offices to connect and socialise with colleagues.

Apply for this job - Become part of something special. Do you see yourself in this role? If so, we would love to hear from you.

We are an equal opportunity employer. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status or disability status. We strongly believe that diversity of experience contributes to a broader collective perspective that will consistently lead to a better company and better outcomes. We are working hard to increase the diversity of our team wherever we can, and we actively encourage everyone to consider becoming a part of it. We are especially keen to receive applications from Aboriginal and Torres Strait Islander peoples of Australia.